Random
What is expected percentage for 2 phone #s?
80%
My 20 year old vinyl windows are hard to open and close. This means my windows are ______.
(fill in the blank)
Warped
•Not interested right now
I didn’t expect to catch you on the day you were ready to purchase your windows; that’s exactly why we guarantee our price for an entire year. I completely understand, no one has a window/door savings fund. Most families we meet with are looking to budget as they have no idea what a project will cost. Keep in mind you can do things in phases. Wouldn’t it be great to have someone out to show you where to start?
What is the expected benchmark for Set Rate?
65%
Why is knowing pain progression SUPER important for step 2?
Understanding pain progression helps keep step 2 a 2-way conversation and builds value in the visit by helping the customer understand their window problems.
SET RATE
When do we mention the 15% discount? Why?
After step 3. mentioning the coupons after step 3 builds value and incentive for the customer to set the appointment with you then and there!
I can see condensation and fog in between my window panes. This means my windows have _____.
(fill in the blank)
Seal Failure
•Other party doesn’t care
•We completely understand that you make the decisions. We have found that our customers are more satisfied after having all homeowners meet with us. I’m sure no matter what you end up deciding, you’ll be happy you got all your questions answered together.
Why do we try to get 2 phone #'s on every appointment
Helps with confirmation and set rate
What is the first "symptom" you should ask for with vinyl windows?
hard to open and close
Why does step 4 effect set rate?
"No demo"
"other party wasn't there"
^^cancelation reasons
Explain Warping
Out here in the high desert there is a high contrast in temperatures. This causes your window frames to expand and contract; distorting/changing the shape of the window frame so they do not fit properly in the track. That causes them to be hard to open and close.
Time Commitment
It takes about 20-30 minutes to go over your options and see exactly what you want. Another 20-30 minutes to measure your windows and give you an exact price and the last 20-30 to answer any questions you may have.
Execute a PERFECT step 7 that leaves a lasting impression to ensure the customer gets their quote!
Must repeat date and time (2x at least)
mention 5% VIP is only valid with OG appointment
" make sure you hand these coupons to your PC on the date of your appointment"
Confirmation process
What is the first "symptom" you should ask for with aluminum windows?
Energy efficeincy
What are you going to do this weekend to rock it at your even or retail shifts?
TBD
Explain seal failure.
once your window frames have been warped it causes the seal to break; allowing the argon gas that was insulating your home to escape and letting moisture and dirt get inside.
super busy
•Most of our customers are really busy; that’s exactly why we're so flexible. We can visit 7 days a week. Mornings, afternoon or evening. Let me grab some additional information and we will get our office on the line, and they have an updated calendar, I am sure they can find a time that works best for both of you..
A lead you set did not demo. The reason for cancelation was "not interested at this time"
What should you do next time to improve this?
Build more value in the visit in step 2. Making sure they leave knowing the awful problems their windows are having.
Emphasizing the coupons!
What is a pain point you can only find on aluminum windows?
rusting
what is you biggest challenge right now and how are you going to overcome it?
TBD
Why are aluminum window frames the least energy efficient?
metal is a conductor. So, when a home is built with aluminum windows it transfers the hot/cold from outside into the home.
What's the average price?
•: The price of any window depends on the make, model and color you choose- it depends on the number of windows and the sizes of those windows- along with the composition, material, and condition of your window frames – which will affect the installation requirements-(refer back to the Value of the Visit). That is why you want to have the project consultant go over all of your options and give you a price quote that’s guaranteed for an entire year
Your customer says "you don't need my husbands phone #, he never answers. Just use mine" - what do you say to get that phone #?
"We just need a second phone number in case something happens on our way out, that way we can respect your time and let you know in case of an emergency"
I have a brand new home, how are you going to build value in the visit?
"We do unique customizations including custom front doors!"