Mat Madness
Mats need to be scrubbed thoroughly on these two sides.
What is both sides
This is the minimum amount of notice Teagan needs if you can't find a sub.
What is 48 hours
This is the late fee charged for a late cancellation or no show.
This is the late fee charged for a late cancellation or no show.
This is the only surface Tough Green should be used on.
What is the studio floors?
You finish checking in class and it's 3 minutes past start time. What should you do?
What is step away from the front desk and work on your task list
After scrubbing a mat, spray it with this before hanging it to dry.
What is tea-tree oil
Name the three ways you're expected to look for shift coverage.
What are Homebase, the group chat, and individual outreach
This color fuzzy mop head needs to be changed at least once a day.
What is green?
These are the three solutions that come out of the hose on the side, in any order.
What is Ryobi, Tough Green, and Multi-Shine?
A member wants to cancel their membership. What do you tell them?
What is they need to give 30 days notice and direct them to customer experience for special circumstances?
A light brush isn't enough because it doesn't take away this.
What is the smell
For a same-day emergency, you should contact this person directly by text or phone call.
Who is Teagan
This is what you give a new student when they come in for the first time. (3)
What is a studio tour, a free mat and towel, and a new student envelope?
This is the correct ratio when mixing CLR with water.
What is 50/50
A teacher is 5 minutes late and not answering their phone. Who do you call next?
Before bringing mats up front, they must be completely ______.
What is dry
Failing to follow the coverage steps or notify Teagan can cause your shift to be marked as this.
What is a no show
What should you do with the towel bags + grey bin at the end of every front desk shift?
Bring them to the SET closet
This is how many drops of oil go in the big spray bottles vs the small teacher shelf bottles.
What is one full dropper for big bottles and 1-2 drops for small bottles
You finish hanging the mats and they feel mostly dry. What do you do?
What is wait — mats must be completely dry before being rolled up and brought to the front or they will start to smell
You notice a pile of dirty mats building up during your shift. What should you do?
What is prioritize cleaning them
A no show results in this.
What is a strike
An international student wants to take class but doesn't have a phone number. What do you do?
What is create an account for them but make sure they sign the waiver
These are the two things you need to clean the inside of the toilets.
What is toilet bowl cleaner and a brush?
You can't make your shift on Thursday and today is Monday. Walk through every step.
What is post on Homebase, text the group chat, reach out individually using the contact sheet, and notify Teagan at least 48 hours before if no sub is found