Setter SOPs
The available number shows up, click the check box (I confirm) while you are getting verbal consent. The page will show you all the available phone numbers. We can opt-in on behalf of the cx while setting the appointments by doing these steps.
What is SMS opt in?
LPO-includes the charger (limited Product offer)
What is Products Ordered Field = Powershift (LPO)?
This category on the GM Energy site helps you “enjoy faster at-home charging and greater peace of mind on the go.”
What is EV Charging?
This current GM EV, though Ultium-based, does not yet have V2H enabled.
What is the 2025 GMC Hummer EV?
Will be automatically done for you through CXONE both in the SF activity section and under voice calls
What is Logging a Call?
Purchased a POWERSHIFT CHARGER through GM EV Chargers & Installation
What is eStore upsell?
According to the site, this kit, when paired with the PowerShift Charger, allows a V2H-capable GM EV to supply power back to the home in a blackout.
What is the GM Energy V2H Enablement Kit?
Combining two 17.7 kWh PowerBanks gives this total energy storage capacity.
What is 35.4 kWh?
Leave this about your conversation with the customer click the down arrow next to the red notes icon on the right side of the page below log a call button. Then click New.
What are notes?
sent straight from the dealership to us
What is Dealer Referral leads?
This all-in-one system from GM Energy stores energy from the grid or compatible solar and uses it for home backup or to power your EV.
What is the GM Energy Home System?
These two cost items are not included in GM Energy’s promotional pricing.
What are installation and taxes?
After you complete your SF activities on the lead you need to choose a lead status based on the stage of where that CX is in in the process of
What are Dispostions?
created when CX logs into our website (puts something in the cart)
What is E-Commerce leads?
The Home System includes a component called the “PowerBank” which when paired with the Home Hub & Inverter can provide up to this many hours of backup time for an average U.S. home.
What is 20 hours?
This GM Energy partner offers up to $4,500 in incentives for qualifying V2H installations in California.
What is PG&E?
Reach out to these leads at 9AM PST.
What is PG&E / Cali leads?
Gave their information via "contact us" form on the bottom of the pag
What is Web leads?
Through 12/1/25 at 9PM ET. GM Energy offered a promotional discount on the V2H Bundle. What percent off is it?
What is 20% off?
Name the three components included in the V2H Enablement Kit.
What are the Home Hub, the Inverter, and the Dark Start Battery