Processes
These are the two ways clients can trigger utilities to be opted-in for activation.
What is opting in via REO Manager or import file?
What is Activations?
This automated process downloads PDF copies of bills from provider websites to harvest the bill.
Who is Jedi?
How many billing teams are in Single Family?
What is two?
Where should clients sent import files?
What is sfimports@conservice.com?
Work populates for IMB 27 days after...
What is the appointment SET date?
This team updates the mailing address for existing accounts.
What is Transitions?
This automated process makes bill payments on provider websites.
Who is C3PO?
This fee is charged when residents fail to transfer service into their name.
What is a Vacant Service Fee?
If a client received a provider bill in their office, they should send it to...
What is sftransitions@conservice.com?
Balances Carried Forward, transfers, and late fees trigger this team to complete research.
What is BCFs?
This team monitors the sftransitions@conservice.com email.
What is Harvest?
What are the three automated systems that process provider bills?
Who is Anakin, Vader, and ABBYY?
The three ways clients can take advantage of revenue share.
What is increasing the Vacant Service Fee, Billing Service Fee, and Account Setup Fee?
If a client has repaired a water leak at a property, who should they email the repair invoice to?
Who is sfleakadjustments@conservice.com?
This team ensures the provider remittance address is correct in our system for utility accounts.
What is Setup?
This team sets up and maintains provider logins.
This automated process adds and removes accounts from e-bill logins on provider websites.
Who is Padawan?
Vacant Recovery is...
What is the process of recovering utility costs when residents fail to transfer service into their name?
If Invitation Homes suddenly had existing water service turned off at a property, they should email...
What is ihdisconnects@conservice.com?
A GL Code is...
What is a unique accounting ID for a utility, set by clients?
This position checks the work of the automated process that downloads PDF images from provider websites.
What is Jedi QC?
What does OCR stand for?
What is Optical Character Recognition?
The three states with billing service fee restrictions.
What is NC, OR, and IN?
What is Tommy's exact email?
What is tkite@conservice.com?