GREETING REBUTTALS
Great question. It looks like you inquired about (solar, home finance or home improvement) for your home through one of our affiliates and, since you are conscious about keeping the value of your home investment high, we selected you for this special promotion.
What is how did you get my info?
I understand, a lot of our customers have guns as well, but our home technology package isn't just designed to combat break-ins. It's designed to alert authorities in the event of a fire or medical emergency as well. A gun would be useless if either incident were to happen. Having a firearm is only part of what it takes to ensure your home; your investment is properly protected. It wouldn't be an insane idea to at least consider adding extra layers of protection to your home. (back to script)
What is I have a gun?
Customers had to have been with their comapny for this length of time.
What is 2 years?
That’s great. I’m glad you're security-conscious. Let me ask you, is it just cameras or do you have other equipment in the home?
What is the opening line of DIY?
5:1
What is the appt to install ratio/goal?
Oh, ok, I completely understand. It could've been made a while back or someone else clicked an online ad. Either way, the email I have on file is __ which is how you were chosen for this special promotion. Again, I'm with Security Force. We've been in business 20+ years & have an A+ rating with the BBB. (back to script)
What is doesn't remember inquiring?
That's the purpose of our promotion; we make it affordable for everyone, even those on a fixed income. Keep in mind the installation is at no charge, our usual $199 dollar activation fee has been waived & the 24/7 monitoring only comes out to about a dollar per day. (back to script) - If they continue to object, read below.
What is I can't afford it?
We understand many couples we come in contact with don't feel comfortable making decisions without the other's consent, which is why our coordinator's job is to make sure both parties receive the information at once before we install anything. I'll go ahead & get them on the line. They'll take good care of you! (Confirm zipcode & add closer)
What is spouse?
Lou & Ralph.
What is the owners?
ext. 300
What is the closer line?
I understand, but I'm calling to provide some valuable information about protecting your home. (back to script)
What is not interested B?
I understand you live in a safe neighborhood. Most of the homeowners we've protected originally felt the same way. It wasn't till after they had the system installed due to an incident did they realize that you can never be too safe. I'm sure you've seen events take place on the news. The suburban neighborhoods and gated communities are the ones criminals are targeting. Also, keep in mind the system is not just for break-ins, it’s for fire & medical protection as well. A fire or medical emergency can happen no matter where you live. I encourage everyone I speak with to at least hear us out. (back to script)
What is I live in a safe neighborhood?
Great question. It is a customized package that we'd be designing for you, but we can include new lights, locks, cameras, motion sensors & provide you with home automation control all from one app. Let me get my upgrade specialist on the line so they can go over the options we have as far as adding some protection to your home and potentially saving you some money. (Confirm zipcode & add closer)
What is what do you mean by upgrade? "What's included?
Brinks, ADT, Vinint, Ring, etc.
What is our competitors?
ext. 206
What is James' extension?
I understand how you feel, sounds like you're thinking there's a catch. The only catch is you have to be a homeowner to qualify for our promotion. (back to script)
What is not interested D?
The acronym ACST stands for
What is agree, clarify, solve & timeframe?
Most of my customers at this point in time felt the same way you're feeling, but after learning that the upgrade could potentially include new cameras, locks, lights & the ability to control your home all from one app, they realized it was ridiculous for them to wait so long. Let's get you on the line with my upgrade specialist so they can provide all the information you'll need to make an informed decision once you're ready to switch. (Confirm zipcode & add closer)
What is no to upgrade B?
Questions the average customer won't ask.
What is buying questions?
NC 9
What is the service area for Raleigh?
Great question! I'll make a note of that so it doesn't go unanswered. But, as I was explaining... (back to script)
What is how much A or other questions?
I understand, keep in mind the system isn’t just for break-ins, it’s also designed to protect you and your family in the event of a fire or medical emergency. Keep in mind a fire or medical emergency can happen at any time. Most people I speak with believe they'll remain calm during an emergency or that it'll never happen to them, but in all honesty there's no guarantee, nor is it worth the risk of waiting. That's why having a system like ours is so beneficial. (back to script)
What is I don't need it B?
I understand you need more time to think about it & that's okay, but we want to make sure you're well taken care of while you're available. What I recommend is that we get you on the line with my upgrade specialist. They'll let you know everything you'll need to know before making such a commitment. Once you're confident in our ability to service you, only then will we move forward and get the home protected (Confirm zipcode & add closer)
What is I want to think about it/do research?
Ok, we have a Protect A Friend program and, since you already have your home protected, you can pass your system to a friend or relative. It will be a system that’s similar to yours, but with more features and technology at a more affordable investment, so who would you like to give it to? (WFR)
If no - I’m sure you can think of someone? (Friends, family, associates)
(Get the referral's name, relationship, phone number & state)
Example of Notes: Phillip Smith referred his coworker Barry Harper because Phillip has a system
What is protect a friend (has system)?
ext. 208
What is Brent's extension?