RANDOM
Name 3 of our 7 Core Values
Integrity
Innovation
Respect
Service Equity
Responsibility
Stewardship
Professionalism
What is D-SNAP
The Disaster Supplemental Nutrition Assistance Program (D-SNAP) gives food assistance to low-income households with food loss or damage caused by a natural disaster.
Who is Michael Sapp?
Our Domestic Violence Co-Located advocate from Project Dove
Who do you contact to be a change guide?
Who is Heather Murphy
What steps do you take if someone turns in a hearing request?
What is the date of request
Name 3 ERG's (Employee Resource Groups) available to employees (hint there is over 12).
1. AAMC (African American Management council)
2. AbleNet
3. APINet
4. Black Employee Support Team
5.HispNet
6. Mental Health Matters
7. PRIDE
8. RaIN (Refugee and Immigrant Network)
9. Slavic
10. VERG (Veteran employee Resource Group)
11. WAHONE (We are here Oregon Native Employees)
12. WELD (Womens Equity Leadership and Development).
What criteria makes a SNAP case expedited?
Has less than $100 in liquid resources (cash & bank accounts) & income less than $150 monthly.
2. Monthly shelter/utility expenses exceed their combined countable income and liquid assets.
3. Meet 2 of the 3 Migrant Farm worker income situations .
What Programs/Departments are part of ODHS? (Hint there is 5)
ODHS Programs Design
How do you call out & what do you include?
Send a text or IM to Naomi & Kacey stating your name, type of leave, and time off.
Name three things someone can do via the applicant portal. (Hint there is over 6)
From the Homepage participants can:
•Apply for benefits
•Manage their account by reporting changes, viewing messages, and uploading documents. etc.
•Complete a medical pre-screening
•View FAQs
•Find assistance through contact information and other resources
•Authorized Representatives can create an account and, once created and verified through Worker Portal, can manage someone else’s case.
What is the name of ODHS's Union?
SEIU 503
What are the age requirements to qualify for Healthier Oregon?
Ages 19-25 years old or 55 years and older
Name 3 services offered by EAP (hint there are over 10)
-Personal Consultation or counseling with EAP Professional. (Marital conflict, Depression, Stress management, Family relationships, anxiety, etc.)
-Resources for life: Help locate resources & info related to eldercare, childcare, or anything you need.
-Legal Consultations/Mediation: Free 30 min consultation & 25% discount from attorney/mediators hourly rate
-Financial coaching: Unlimited financial coaching to help develop better spending habits, reduce debt, improve credit, plan for retirement, & savings.
-Identity Theft: Free 60 min consultation with specialist to help restore identity, credit, or dispute fraud debts.
-Home Ownership Program: Assistance & discounts for buying, selling, and refinancing.
-Life Coaching: 3 telephonic sessions on setting achievable goals, identifying barriers, and making plans to achieve those goals.
-Pet Parent Resources: Free pet info & support including pet insurance, discounts, bereavement support, and new pet parent resources.
-Well being tools (fertility health support, Will kit, online legal tools, Gym membership)
-Member site: Innovative tools & chat for support.
What offices make up District 14?
2301 Ontario, 1201 John Day, 1301 Burns, 2302 Ontario VEC.
What qualifies to have a case note deleted?
The ONE Helpdesk and Technical Team cannot delete case notes that were added in error, unless the case note was added to the incorrect case or contained information for a person who is not on the case as this is a privacy incident and/or a safety concern.
Do not submit a CA ticket to delete a case note unless the situation above applies. If a case note needs to be removed please submit a CA ticket.
Name 2 of the Rise elements (hint there is 6)
1. Safety, Well-being and Belonging
2. Honor and Value Each Other
3. Equitable Treatment and Racial Justice
4. Collective Responsibility and Growth
5. Meaningful Participation and Shared Power
6. Interconnected Communities
How can you access the STEP referral template? (Hint there are 2 ways)
1. In the OWL, the SNAP E&T Etop
2. In the OWL, from the D14 SS home page
What is Ask, Offer, Ask when speaking with Oregonians. (3 part answer)
Ask how you can be of assistance AND listen carefully to what the Oregonian has to say
Ask questions for clarity and understanding. Make sure you heard what they meant/needed
Offer and explain options
Ask if there is anything else that you can assist with.
Where do you report an incident report
Workday
Where would you see someone's preferred name?
On the individual screen, case summary screen, and when you search for a case.
Name the points of the equity North Star
1. Inclusivity: We inclusively lead with race & intersectionality in order to address the roots of systemic oppression that impact all protected classes.
2. Equity: We are dedicated to make services, supports and well-being accessible to all.
3. Service: We are committed to partnering with communities to develop and deliver policies and programs that are equitable and improve community conditions.
4. Well-Being: Staff & communities will know services and supports are working when all who live in Oregon, regardless of identity or place can achieve well-being.
Who receives a warm hand off when approved for TANF
Every Oregonian receives a warm hand off even if they are non mandatory. Please see Warm Hand off QRG.
What is ODHS' mission
To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity
Where can you find D14 community Resources? (hint there are more than 2)
211
D14 community Resource Book (In the shared/I drive and on D14 Sharepoint & physical),
Buddy on the I drvive,
District 14 Self Sufficiency OWL page under community tab
Where in the ONE can you access the OPEN (Procedure Manual), OWL, Quick help, OAR's (Oregon Administrative Rules), Form Server, & ask questions.
The Bot (Chat icon in the lower right hand side)