Heartworm Treatment
Loyalty Membership
Miscellaneous SOPs
Mission Statement
Laser Therapy
100

How are heartworms detected under a microscope?

Microfilaria

100

How much is the loyalty membership annually per pet?

$120

100

How long after a heat cycle is Dr. B comfortable spaying a female dog?

3 to 4 months.

100

A client is uncertain about the need for multiple follow-up visits. The tech takes the time to thoroughly communicate all available options to the client, ensuring they are well-informed. Additionally, the tech educates the client on the importance of each visit, leaving no room for confusion about the next steps in their pet's care.


Communication


100

Of the conditions listed - Which one(s) cannot laser therapy treatment not be provided?

- Wounds
- Abdominal Disorders
- UTIs
- Corneal Ulcers
- Otitis
- Dental Pain
- Arthritis

Corneal Ulcers

200

1. What medication(s) are prescribed after confirmation of diagnosis? 

2. How long is the course of medication?

1. Doxycycline & Heartworm Preventative.

2. 30 days.

200

T/F: Clients can only sign up for the loyalty membership in person.

False. There is a page dedicated to explaining the loyalty membership on our website where they can sign up.

200

Blood glucose measurements begin this long after the initial administration and continue every __ hours.

2 & 2

200

1. During a drop off annual exam it is noted that the pet has a skin infection. The doctor would like to now perform diagnostics with potential medication. What do you do?

2. We do this to ensure ____ with our clients.

1. Send a new treatment plan with signature to the owner. 


2. Transparency

200

To reassure a client about the safety of pet laser therapy, you emphasize that it is a painless treatment with no significant side effects and that this precaution is taken to ensure the safety of both the pet and the practitioner.

Use protective eye wear during treatment.

300

What is the window of time after completing the cycle of Doxycycline to the first injection?

30 days. 


300

When signing a pet up for the Loyalty Membership, the line item should be invoiced under this person's name, and an email document for e-signature must be sent at the same time.

What is your name (the staff member's name, not the doctor's)?

300

This test checks liver function by evaluating how well the liver absorbs these from the digestive tract. It involves an inpatient diagnostic process where the pet is fed, followed by a blood draw two hours later.

Bile Acids


300

During a busy day, a client needs help understanding their pet's complex medication schedule. A technician takes extra time to write down clear instructions and answers all the client's questions to ensure they feel confident in administering the medication.


Elevated Standards

300

A client is concerned about their cat's post-surgical recovery. You recommend pet laser therapy, noting that it can accelerate healing by doing this.

Stimulate cell and tissue regeneration

400

Melarsomine injections are given on which days of treatment?

60, 90, 91

400

When a loyalty member, all discounts are automatic except when?

24 hours within their sign up.

400

1. For the ACTH Stimulation test, Vetoryl needs to be given in the morning for at least this duration before the test.

2. During the procedure, a pre blood draw (STT) is taken before this medication is injected intravenously.

1. One week

2. Cosyntropin


400

A client expresses anxiety about their pet's upcoming surgery. The tech takes time to thoroughly explain the procedure, potential risks, and post-operative care, ensuring the client feels informed and reassured. Post-operatively, the client texts frequently with numerous questions, and the tech remains patient, providing prompt and thorough responses to each inquiry.

Compassion

400

While explaining pet laser therapy, you mention that it can improve this aspect, which helps deliver oxygen and nutrients to the treated area for better healing.

Circulation or blood flow

500

What is the grace period between the 2nd & 3rd injection?

Zero. The 3rd injection must be given no more & no less than 24 hours from the 2nd injection per Dr. Moorehead from the University of Georgia.

500

What 7 things are included in the loyalty membership?

1. 10% Off Exams
2. 10% Off Boarding Rates
3. 10% Off Grooming Rates
4. 10% Off HWP
5. 10% Off Laser Therapy
6. $50 Off a Dental Cleaning
7. Free Level 1 Pedicures w/ Techs Only

500

1. During the LDDST, dexamethasone is administered via what route? 

2. After administering dexamethasone, blood samples are taken at these two intervals.

1. IV 

2. 4 hours & 8 hours post

500

What is our mission statement?

We envision a world where elevated standards, rooted in transparency, communication, and compassion, enhance the lives of pets and strengthen the family-animal bond.

500

What is the preferred treatment timeline when treating arthritis with laser therapy?

Start laser treatment with two to three sessions per week, then decrease sessions to once a week, then once every two weeks.

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