A
To get an SGD business account, which personal verification requirements should a customer satisfy?
ID with nationality + POA OR
MyInfo ID + MyInfo Address verified OR
MyInfo ID + POA
If the business profile holder is a company secretary, what document should the customer provide to complete business onboarding?
Letter of Authorisation (LOA)
What information do we usually collect about directors?
Full Name, Date of birth , Country of Residence
A customer provided a business registration document to verify their business account. The customer himself is a director and a shareholder of the company. However, according to the ACRA, the company has different types of shares - ordinary and preference. Do we need to ask for a constitution document in this case?
No. If ONE individual holds 100% of both ordinary and preference shares, we don’t need those documents as they all belong to that same individual.
What should you do if a customer's personal address on the profile doesn’t match with their personal address in an ACRA document, and they haven’t been address-verified yet?
Request for Proof of Address from the customer.
Singaporean companies of what legal type(s) cannot be onboarded at Wise?
Association & Trust
You are verifying a business with 100 shares total. Those shares are divided equally between 10 shareholders (all are natural persons). How should you proceed with verification?
Ask for the full name, date of birth, nationality and country of residence of the person with the most control over the company.
During BRC, when there are new Shareholders who holds more than 25% of shares in the company, what are the details we will need to record in the Shareholder's section?
Full Name, Date of Birth, Country of Residence and Nationality
You are verifying a Singaporean business account. Customer’s personal address hasn’t been verified yet, so you want to use an ACRA document as a personal proof of address. But you notice that it was issued 20 months ago. How should you proceed with address verification?
If the ACRA document was issued more than 12 months ago, request a POA directly from the customer.
Company A is 20% owned by Company B and 80% owned by Olli. Who should you record under the shareholder section?
Olli.
In a given scenario, where the ACRA states the dual level category and primary business Activities as:
1) MANAGEMENT_CONSULTING
2) HOLDING_COMPANIES
How should we proceed with the case?
Continue with normal verification, Escalate to SEA Team, Escalate to CDD, Escalate to Offshore
Escalate to CDD
True or false, if the Watson status is shown as Review Needed (First Agent Reviewing )for BRC cases, we are supposed to select the Review Incomplete Button under the Refresh Cycle widget if we need more information from the customer?
True.
A customer has replied to a Zendesk ticket from an unregistered email address for the first time. How do we proceed with the case?
a) Continue with normal verification with the business
b) Send a reminder email to the customer and use the Registered Email Address Macro
c) Escalate to SEA team with the comment: Business profiling is needed
b) Send a reminder email to the customer and use the Registered Email Address Macro
In a given scenario where the business category is Financial Services Other and there are 3 Shareholders (26 % each) with nationality from China, Singapore and India, how do we proceed with the case?
a) Review the case as per normal
b) Escalate to South East Asia Team
c) Escalate to CDD Team
c) Escalate to CDD Team
When you see BUSINESS_CDD_FROM_ZERO_LOW_RISK_SG is in red, how do you proceed with the case?
Escalate to CDD, Escalate to SEA team, Sent the CDD recovery link email template to the customer
Sent the CDD recovery link email template to the customer.
If there are no shareholder who holds >25% of shares, what other documents do we need to request from the cst other than the full name and date of birth if they are not a listed director or Shareholder as per ACRA?
POI with Nationality & POA