Steps of Service
EFA's
Tools, Equipment & Products
The Brand
100

This step should take 15 minutes to complete

What is Step 3- Arrival & Greeting?

100

This is the number of EFA's we have

What is 3?

100

This is used on ladders when placed against the house

What is standoffs?

100

This is the revenue goal for Shack Shine KC in 2025

What is $1,000,000?

200

The second step during steps of service

What is En Route?

200

This is the EFA relating to our vans

What is Shiny, Organized Vans

200

This is used to test water before every window job

What is TDS tester?

200

These are the 4 main services Shack Shine has to offer

What is window washing, gutter cleaning, power washing and Christmas lights?

300

The customer walkthrough is in this step

What is Step 6?

300

This is the EFA relating to technicians

What is Friendly, Uniformed Technicians?

300

This is the attachment used to switch what nozzles are used during power washing

What is J-rod?

300

This is the year Shack Shine was founded

What is 2014?

400

This is the step where after pictures are taken

What is Step 5- Finishing the Service?

400

This is the EFA relating to our visit

What is One Detailed Visit?

400

This is used to remove mild hard water/ mineral build up on wet windows

What is walnut pads?

400

This is the mother company Shack Shine falls under

What is O2E Brands?

500

This is the step where the Field Service app is updated with payment status.

What is Step 7- Service Completed?

500

This is what EFA stands for

What is Exceptional Focus Areas?

500

This the name of the types of bulbs used during Christmas lights

What is G30 and C9?

500

This is the founder and CEO of Shack Shine

What is Brian Scudamore?

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