Now Support
Now Support just became a part of this type of login experience, making it so we do not need multiple sets of login credentials to access Now Support and other ServiceNow sites.
What is Single Sign On (SSO)?
These are the 3 core elements of usability testing.
What are the moderator, the tasks, and the participants?
ITCE stands for this 4-word phrase.
What is Information Technology Customer Experiences?
SNUG stands for this 3-word phrase.
What is ServiceNow user group?
ServiceNow employees with this job title are in charge of responding to Cases.
What is Technical Support Engineer (TSE)?
What is Solana Beach?
This type of usability testing is best for establishing a benchmark for task success and time on task.
What is summative usability testing?
Our team was referred to by this name before it was called ITCE.
What is HI?
The ServiceNow manifesto highlights that "Work Matters" by pointing out that we spend this fraction of our lives at work.
What is one third?
HI stands for this 5-word phrase.
What is Hosted Information Technology Infrastructure Library?
This person was the founder of ServiceNow.
Who is Fred Luddy?
This type of usability testing is best when dealing with a complicated process or concept.
What is moderated usability testing?
In May 2020, we released this Now Support technology.
What is Now Support Mobile?
What is human/simple/engaging?
We currently promise our customers that they will receive a response to a P1 Case in this amount of time.
What is 30 minutes?
Before ServiceNow was called ServiceNow, it went by this name.
Benchmark usability testing allows us to present this measure to our stakeholders to show the impact of efforts made to update the interface.
What is Return on Investment (ROI)?
Our team is guided by these two main business goals.
What are increase customer satisfaction and reduce case volume (/reduce demand on support)?
This is the highest access role in Now Support.
What is Maint?
For Project Octane customers, we promise a response to a P2 Case in this amount of time.
What is 30 minutes?
What are seasons?
All tasks in a usability study must be this, meaning that the task gives the user a clear goal that they will either pass or fail.
What is actionable?
The people cost to run our team is roughly this many millions of dollars.
What is 9 million dollars?
ServiceNow demo data come preloaded with case samples for employees, incidents, assets, and even locations. Many of the locations are actually addresses for this restaurant chain.
What is Hooter's?