Now Support
Now Support just became a part of this type of login experience, making it so we do not need multiple sets of login credentials to access Now Support and other ServiceNow sites.
What is Single Sign On (SSO)?
All ServiceNow employees are welcome to work from home until at least this month.
What is January 2022?
ITCE stands for this 4-word phrase.
What is Information Technology Customer Experiences?
SNUG stands for this 3-word phrase.
What is ServiceNow user group?
ServiceNow employees with this job title are in charge of responding to Cases.
What is Technical Support Engineer (TSE)?
What is Solana Beach?
Many offices are in phase 2 of reopening. Phase 2 allows for this percentage (or less) of staff to attend the office.
What is 50%?
Luke Morris currently has this number of direct reports, according to our company org chart.
What are 4 direct reports?
The ServiceNow manifesto highlights that "Work Matters" by pointing out that we spend this fraction of our lives at work.
What is one third?
HI stands for this 5-word phrase.
What is Hosted Information Technology Infrastructure Library?
This person was the founder of ServiceNow.
Who is Fred Luddy?
You can currently come into the office by following these 3 steps.
What are reserving your space 24 hours in advance, completing a health verification before entering, and submitting your daily contact log at the end of the day?
In May 2020, we released this Now Support technology.
What is Now Support Mobile?
What is human/simple/engaging?
We currently promise our customers that they will receive a response to a P1 Case in this amount of time.
What is 30 minutes?
Before ServiceNow was called ServiceNow, it went by this name.
ServiceNow has about this many work places to consider in the safe reopening plan.
What is about 80 workplaces?
Our team is guided by these two main business goals.
What are increase customer satisfaction and reduce case volume (/reduce demand on support)?
This is the highest role in ServiceNow.
What is Maint?
For Project Octane customers, we promise a response to a P2 Case in this amount of time.
What is 30 minutes?
What are seasons?
The ServiceNow readiness framework considers 3 spheres of control to evaluate reopening status. The 3 spheres are the workplace (i.e., can the workplace enact and maintain safe protocols), people (i.e. are people feeling comfortable about returning), and this third sphere.
What is community (i.e., is it okay with our local government for us to reopen)?
The people cost to run our team is roughly this many millions of dollars.
What is 9 million dollars?
ServiceNow demo data come preloaded with case samples for employees, incidents, assets, and even locations. Many of the locations are actually addresses for this restaurant chain.
What is Hooter's?