Chime Basics
Chime is an online banking service and doesn't have...
Fees
Chime offers a free Savings Account to...
all of our members.
Third party apps transfers takes...
1-3 business days
What is the name of the team that can update personal information during a call?
Specialty Team
Where can we see that a refund is coming?
Realtime auth events - admin
Feature that allows members goes to negative...
SpotMe
Within this feature, we have two options to save funds...
Save when I spend
Save when I get pay
ACH transfer takes initiated from Chime takes...
3-5 business days
If we redirect the member to support@chime.com, what information they will have to send?
Photo of the ID
Last four of the SSN
Phone number/email address/proof of address
Can a member have two chime cards active with their account?
No, Chime only allows to have one card active
Name of the ATMs where we won't charge any fee
ATM MoneyPass
The ONLY time we can reopen a Savings account without 90 days is when...
It has been closed by agent error. Escalate to supervisor or escalation agent with detailed noted and information.
Standard shipping cards takes about...
4-7 business days or about a week
If the member just changed his phone number 6 days ago and wants to change his email, what will be your next step?
Verify with a transaction and transfer to specialty team
What feature allow the member to goes into negative balance?
SpotMe
Where is Chime located
San Francisco, California
Members are allow to make outbound transfers from savings to spending...
-Up to 6 times per calendar month
-During the pandemic they do not have limit
How much time does it takes to receive a card that was transfer by express shipping?
3-5 business days
If the member updated his email on Octuber 6 and wants to update his email on Octuber 21, what will be your next step?
Educate the member that hi will have to send us an email to support@chime.com
Which are the two direct deposit status that we can tell the member?
-Processed
-Returned
Chime CEO
Chris Britt
Once the member requests the closure of the savings account, how much they will have to wait to reactivate it?
90 days
Do we have a timeframe to receive DD, how much it is?
No, there is no timeframe for DD, as soon as receive it we poste it
If the member hasn't made any update in about two months and does have access to his Chime app, what will be your next step?
Educate the member to use his Chime to update personal information on the profile section
How does it work the credit builder?
:3