Basics
What is Shake Smart's moto?
Fuel Your Lifestyle
What is the first things we do when opening?
Open the door, clock into revel and into homebase. Start the safety culture checklist and begin prepping wraps/oats for the day
What is the inventory method we use at Shake Smart and the order we should be using all ingredients?
FIFO (First In and First Out)
What are the items that we make in store that require preparation the previous day?
cold brew, overnight oats, protein balls, and wrap prep
Which team member's middle name is King?
Bowl King
What is the first question we ask customers when guiding them to a shake of their choice?
Would you like something creamy like a shake or fruity like a smoothie?
What requires a date dot?
Any perishable item (tuna, oats, wrap prep veggies, sauces, etc.)
What is the only wrap that has no cheese and receives avocado?
What is the price for adding avocado?
A Veggie Wrap
$1.00 for avocado
What areas of the store should be mopped every close?
The whole floor, under the nuts.com shelves and all fruit should be picked up under the fridge/freezers.
Which team member was bitten by a dog when she was 7?
Chau Nguyen
What is the process we do when someone with a nut allergy orders?
1.Tell the customer we are not an allergen free facility
2. Grab the Peanut free blender
3. Wash hands/put on gloves - One person makes the shake form start to finish
What items should be blended and prepped for the day?
Dark chocolate, buzz bowl blend, strawberry blend
How do we clean the counters and the inside of appliances properly?
Move everything off the counter or fridge, and clean with the blue spray bottle and clean rag.
What are the three things that you clean and take a photo of for closing?
1. disassemble and wash the rapid rinse
2. wash the three compartment sink &backsplash
3. scrub and mop floors
Which team member has met Abby Lee Miller?
Julia Brondello
What is the best way to ensure that a customer receives all items in their order?
Leaving 1 receipt with each item on the order
(Printing a receipt with each item on the order)
If you notice that there are 2 or less of inventory item, what should you do?
Let a shift lead or Taylor know
What is the temperature range that the fridge AND freezer should be in at all times?
the fridge should be between 33*-41*
the freezer should be between -10* and 20*
What is the quickest and most efficient way to complete the closing tasks/checklist?
Divide up the tasks and be open to switching around!
"We have x number of tasks that need to be completed, there are 3 of us so lets each choose two"
Which team member won $1,000 in a free throw contest?
Jaden Bates
How should you respond when a customer is unhappy with their order?
Apologize first, offer another item, and prioritize first in the line of operations?
What is something you should do before clocking in and first arriving to the store?
5 minutes, 5 action items
spending 5 minutes during your first hour on shift finding 5 things to work on throughout your shift
What is the method to ringing up a remake?
Add the right size to a new order, add any modifications, then mark as a remake 100%
What are the three tasks that the closing SL need to complete?
Bonus:
Can you name the three numbers we record on EOD reports?
End of Day reports, the closing inventory excel, sending numbers in the TCU Sales GC
Bonus:
Held, Total Orders, Net Sales
Which team member has been sky diving?
Tressa Geyer