Lil Bit of Everything
Einstein
Milestones
Randoms
Internet
100
What are our 5 focus areas in Diversity and Inclusion?
Governance, Workforce, Supplier Diversity, Programming, and Community Investment
100
What information is available under the CAE Lookup tab?
Name and NT login details of all agents who have accessed the account over the past 90 days
100
________ _________ launched a pilot program to connect low-income seniors and community college students to the Internet at home.
Internet Essentials
100
There are three ways to locate an ITG in Einstein. What are they?
Recommended ITGs, Search for Solutions, Browse ITGs.
100
COPPA
Children's Online Privacy Protection Act
200
Everyone from product managers and programmers to business unit leaders and technical specialists will discuss news, change at our company, and our thoughts on what’s important in our industry. This is where you can view blogs and join the conversation
Comcast Voices
200
Auto-Generated Emails, My Account Email Subscriptions, and Emails by Agents Sent from Einstein are the types of Emails that will be listed under what tab?
Email History
200
This year, Comcast contributed a record-breaking $___ million dollars to United Way, including $___ million from employees.
10, 8
200
PoE filters should only be installed on customers that have ______ devices within the home
MoCA
200
The Email Safe List
A setting available through MyAccount that, when enabled, only email sent from those on the Safe List will be received; all other emails will be filtered out and will not be delivered.
300
The Xfinity Home app now supports what manufacturers for home automation controls?
August Smart Lock, Chamberlain MyQ garage controller, Lutron Caseta wireless light controller and dimmer, and the Nest Learning thermostat
300
This link provides a detailed record of any trouble tickets submitted on behalf of the customer. For example, no dial tone tickets and tiling issue tickets would be found here
Ticket History
300
Winners of the Comcast Founders Scholarship are selected locally from _______________________ finalists.
Leaders and Achievers
300
The _____________ ______ tab in Einstein is leveraging information gathered from various sources, including the IVR, the XFINITY My Account app, and even the customer's equipment, to relay what the customer said, or has experienced, and their reason for calling Comcast
Recommended Tasks
300
Customers in non-Comcast areas may still have access to an Xfinity wifi like service under what SSID?
Cable Wifi
400
What is Comcast's Twitter name?
@ComcastCares
400
This link will include information such as PPV orders, TC’s, COS’s, contact information with the agent ID, and if a tech visited the customer’s house it will show the tech ID
Customer History
400
Name 4 of the 6 eligibility requirements for the Leaders and Achievers Program?
Be a full time high school senior in a community served or approved by Comcast, Be nominated by a high school principle or guidance counselor, Maintain a GPA of 2.8 or higher, Demonstrated leadership abilities in school activities or through work experience, Show a strong commitment to and involvement in community service, Plan to attend an accredited nonprofit college, university, or vocational/technical school in the U.S.
400
Technicians should never leave a home with an overall Home Integrity Score of __ or higher unless they are submitting a Refer to Maintenance or Construction request
8
400
In what increments can a non-customer purchase Xfinity wifi access time?
1 hour, 1 day, 1 week or 30 days
500
What link in Einstein opens a pop-up window with customer-specific information related to Contact History, Ticket History, Customer History, CAE Lookup and Email History?
Account History
500
This link provides a detailed record of the account activity
Contact History
500
We now mentor at-risk students in ___ Comcast offices nationwide in partnerships with Big Brothers Big Sisters of America.
16
500
When were password reset options in the Users and Preferences toolkits updated?
August 2015
500
What does a TB25 bootfile indicate?
Targeted Blocking of port 25 (SMTP port)
M
e
n
u