Einstein
Tech Stuff
KoolKits
Record
X1s
100
What 3 things will be listed when hovering over your name in the top panel?
Preferences, Recommendations, and About Einstein
100
What 4 things affect traction?
tire condition, road condition, vehicle weight, speed
100
What does UDB stand for?
Universal Database
100
What is the maximum duration option for recording Music Choice channels?
7 hours
100
Restart, Remote Setup, and X1 Tips and Tricks can all be found under which section in the X1's settings menu?
Help
200
What options are available under the preferences tab in Einstein?
Theme and Font Size
200
A short screw, typically with an Allen type head, that is used as a clamp to blind parts together is a:
setscrew
200
Which toolkit would be used to verify that a customer has X1 DVR with Cloud Technology Service on their account?
X1 Platform Devices
200
What would cause a DVR recording to be split into two or more segments in your saved menu?
Power outage/ box reboot during in progress recording (HOW7109)
200
When navigating through Device settings on the X1's settings menu, What two options appear after selecting Video Display?
Zoom and Video Output Resolution (HOW8380)
300
What additional information relevant to your customer is displayed when the More Info tab is expanded?
Add’l Phone #’s, Last 4 of SSN, The current time in the customer’s local time zone, the franchise area for the address, the rate center for the address, Node information (HOW10031)
300
Three areas of aerial lift inspections include 1._______ 2._______ 3._______
Truck, Boom, Bucket
300
What does VR stand for?
Virtual Recorder
300
What 3 types of programs/channels will your X1 DVR record?
Dolby Digital 5.1, 3D Programs, and Music Channels (HOW7109)
300
Where would you go to manage Scrolling Text on your X1 Device?
Settings>>Preferences>>General>>Scrolling Text(on/off)
400
What methods are available for resetting a customer’s password?
Send email, send via text, or create a reset code by selecting “these options didn’t work for the customer”
400
What do you check every two months for aerial lift inspections?
lubricating zerks, gearbox oil level
400
What three places can a customer accept the X1 DVR with Cloud Technology Terms & Conditions?
On screen pop-up on their STB, from the XFINITY TV app, or the XFINITY TV website. (HOW9111)
400
How would you manage the priority of a program?
Main Menu>>Saved>>Scheduled>> Then select Priority Manager (HOW8351)
400
When Modifying the Recording Time of a Program, what Stop time options are available?
-1,5, or 30 minutes late. -Live programming options-30,60, or 90 minutes late. (HOW7897)
500
Without using toolkits, how can you view/verify a customer’s Cloud DVR storage space?
The Diagnostics menu in the left panel (HOW9112)
500
Places baseband signal onto standard RF channel carrier
Video Modulator
500
Non-X1 customers who live in a Cloud Market and Subscribe to both Xfinity TV and Xfinity Internet can now access in-home Live TV and Xfinity OnDemand streaming via the ___________ and ____________.
Xfinity TV App and Xfinity TV website
500
How are X1 DVR recordings prioritized?
-More recently scheduled one-time recordings have higher priority than less recently scheduled one-time recordings -More recently scheduled series recordings have higher priority than less recently scheduled series recording -One-time recordings have higher priority than series recordings (HOW8351)
500
Will an X1 DVR still record a program that is restricted by Parental Control settings?
Yes but you will not be able to see or hear it without first entering your Locks PIN (HOW7109)
M
e
n
u