Cards
I have a rewards credit card with Emery - will I lose my points when we switch to the Visa cards?
Any Rewards points you have earned will transfer. While your points balance will carry over, please note that it may take a short time after the conversion for transferred points to appear in your new Rewards account.
What must be done for members to do mobile deposits
Request access and accept the disclosures
What day will all locations be closed for the data conversion?
Saturday, August 1st.
What savings account has rates comparable to a CD
Maximizer Account
If I want to apply for a credit card but I plan to carry a balance, which card options would you recommend and why?
The Platinum Card comes with a lower interest rate which works well for those carrying a balance.
The Rewards Card has a higher rate but members earn points for every purchase. This is great for those who buy and pay off each month.
What new feature will come with the card conversion?
Tap to Pay
Members also have free access to ATM’s at each Sharefax location with no fees or surcharge, as well as what two other options
PNC Bank and Alliance One Network ATMs (CO-OP)
What three services will not be accessible from close of business on Friday July 31st, 2026, until Monday, August 3rd, 2026
Which of the checking options has tiered rates and earns members dividends?
Money Market
Name two Sharefax mortgage features that help to set up apart from competitors
-Affordable Rate program - rates as low as 4.5%
-Alternative to bridge loans
-Now offering in house 30-year mortgages
On what date will the new Sharefax debit and credit cards be usable.
August 3rd
Can members keep using the Emery online banking app after conversion?
No, they will use the Sharefax App
What suffixes are changing with the merge?
The Basic Checking (25, 35) and Secure Checking (9, 39, 49) share accounts will have a new number; however, this change will not affect direct deposits. All checks you have written and all electronic deposits and withdrawals you have set up will continue to clear your account.
The Holiday Club share account will change from 8 to 9.
The HSA share account will change from 90 to 25.
What is the fee for rewards checking and how can it be waived?
$3.95 per month
Waived if monthly debit card purchases reach $700 per month as long as all other qualifications are met.
What loan is a great alternative to check cashing outlets with funds in as little as 10 minutes, and what is the max loan amount
Sensible Cash Loan Program $1000
What option do members have in place of the card control app?
Visa Purchase Alerts
True or False, the Emery Online Banking Username will stay the same with the Sharefax App
True
What do members need to do to ensure their automatic transfers are still in place after the merger
Nothing.
ll automatic internal transfers (transfers from share to share and share to loan) will continue to take place
What three protections do members get with Student and Rewards Checking?
Cell Phone Protection
Overdraft Protection
Identity Theft Protection
What loan options allow members to take advantage of equity they have in their home?
HELOC and 2nd Mortgages
A member is having trouble activating their card. What do we troubleshoot?
What phone number are they calling from? Must be home number.
What SSN are they entering? Should be primary account holder SSN.
What must members do to setup their online banking password the first time?
Hit the Forgot Password button to create a new password.
Name three of the 5 services that will remain available through the conversion.
What two savings accounts are geared toward children
Minor Savings Account
Champion Savers Account
What is the longest term available for an auto loan model 2020 or newer
84 months