PRODUCT KNOWLEDGE
UNDERWRITING
OBJECTIONS
CUSTOMER SERVICE
TEAM FRENZY
100

HOW MANY DOCTORS VISITS COME WITH PLAN 2 ON PREMIER CHOICE SICKNESS/ACCIDENT PLAN?

8 WITH $100 BENEFIT

100

I HAVE HIGH BLOOD PRESSURE. WHAT FOLLOW UP QUESTIONS DO YOU ASK?

1. MEDICATION? HOW LONG

2. HEIGHT AND WEIGHT?

3. SMOKER OR NON SMOKER?

4. ANY OTHER CARDIOVASCULAR CONDITIONS (SLEEP APNEA, ASTHMA ETC.)

100

WHAT COMPANY ARE YOU WITH?

IM SELF EMPLOYED, I CAN SHOP ALL THE PLANS AVAILABLE. WHAT HAD YOU LOOKING IN THE FIRST PLACE?

100

CLIENT CALLS YOU WHILE AT THE DOCTOR AND IS BEING ASKED TO PAY A COPAY.  WHAT DO YOU DO?

1. MAKE SURE THEY PROVIDED FRONT DESK LADY WITH DEAR DOCTOR LETTER.

100

WHAT NIGHT IS OUR TEAMS LATE NIGHT!?!

WHALE WEDNESDAY!

200

WHAT HAPPENS IF I GO TO THE DR MORE THAN 8 TIMES

NO BENEFIT AMOUNTS

200

IM 19 YEARS OLD AND I HAVE SLIGHT HIGH BLOOD PRESSURE, IVE BEEN CONTROLLED ON MY MEDICATION (LISINOPRIL) FOR 2 YEARS AND IM WITHIN HEIGHT AND WEIGHT REQUIREMENTS, IM A NON SMOKER AND HAVE NO OTHER HEALTH ISSUES. STANDARD OR DECLINE?

DECLINE. GETTING DIAGNOSED WITH HIGH BLOOD PRESSURE AT SUCH A YOUNG AGE IS A HUGE RED FLAG!!

200

CAN YOU JUST EMAIL ME THE PLANS AND ILL LOOK AT THEM BY MYSELF?

ABSOLUTELY, THE PRIVATE OPTIONS ARE CUSTOMIZABLE SO I CAN WALK YOU THROUGH THE BENEFITS AND ALLOW YOU TO ADJUST THE PLAN TO FIT YOUR NEEDS AND BUDGET

200

CLIENT WANTS THE BEST PRICE FOR THEIR ADDERRAL SCRIPT, WHAT DO YOU SUGGEST?

200

WHAT IS OUR WEEKLY TEAM GOAL FOR SUBMITTED AV?!?

300K

300

WHAT ARE THE 3 THINGS INCLUDED IN THE ASSOCIATION?

1. ACCIDENT PROTECTION

2. HOSPITAL CONFINEMENT

3. MDLIVE 


300

I HAD A HERNIATED DISC 5 YEARS AGO, I GOT IT CORRECTED WITH BACK INJECTIONS AND HAVE NO PROBLEMS CURRENTLY. STANDARD OR DECLINE?

DECLINE. MUST BE SURGICALLY CORRECTED!
300

SO THE PLAN DOESNT COVER MENTAL HEALTH...WHAT IF I WANTED TO SEE A THERAPIST IN THE FUTURE?

IF YOU GO IN NETWORK YOU MAY GET IN NETWORK REPRICING BUT THE ONLY PLANS THAT HAVE BENEFITS FOR MENTAL HEALTH ARE ACA PLANS BUT YOU MUST FIRST SATISFY VERY HIGH DEDUCTIBLE. MOST PEOPLE JUST CASH PAY!

300

CLIENT CALLS AND WANTS TO GO GET THEIR YEARLY BLOODWORK DONE. WHAT ADVICE DO YOU GIVE THEM?!

QUEST DIAGNOSTICS HAS THE BEST IN-NETWORK REPRICING FOR BLOODWORK (BENEFITS ARENT THAT GREAT SO ITS IMPORTANT THEY GET A GOOD REPRICING SO THEY STAY HAPPY!)

300

WHAT IS OUR TEAMS RECORD WEEK?

260K

400

WHAT IS THE DIFFERENCE BETWEEN A DEDUCTIBLE AND A MAX OUT OF POCKET?

...

400

I WAS PRESCRIBED HYDROCODONE LAST YEAR AFTER MY ROTATOR CUFF SURGERY. WHAT DO YOU ASK NEXT?

FULLY RECOVERED? STILL TAKING MEDICATIONS? "ONE TIME FILL, NO LONGER ACTIVE"

400

WHY DOES IT SAY SHORT TERM MEDICAL UNDER PREMIER MED?

BECAUSE YOU DONT HAVE TO USE THIS PORTION OF THE PLAN UNTIL IF AND WHEN SOMETHING MAJOR HAPPENS AND AT THAT POINT IT WILL COVER YOU UNTIL YOU CAN QUALIFY FOR THE ACA.
400

YOU SUBMITTED A POLICY THIS MORNING AND IT JUST WENT IN FORCE, NOW WHAT DO YOU DO?

1. CALL CLIENT TO SAY CONGRATULATIONS AND OFFER A POLICY REVIEW

2. SEND CONGRATS EMAIL ALONG WITH MDLIVE SETUP AND DEAR DR LETTER.

3. CONFIRM WITH THEM THAT YOU'RE NOW THEIR AGENT AND ARE ALWAYS AVAILABLE TO HELP THEM 

4. ASK FOR REFERRALSSSS!!!!!!

400

WHAT DOES THE BACK OF BRADLEYS TEAM SHIRT SAY

"THANKS FOR THE LEADS DESTINY"

500

WHAT ARE THE PRESCRIPTION BENEFITS ON PREMIER CHOICE?

$10 GENERIC 

$30 NAME BRAND

500

I TAKE AMLODIPINE AND HYDROCHLOROTHIAZIDE FOR HIGH BLOOD PRESSURE, IM IN HEIGHT AND WEIGHT REQUIREMENTS. I ALSO TAKE OMEPRAZOLE FOR HEARTBURN, I'VE TAKEN ALL MEDICATIONS FOR OVER 3 YEARS. DECLINE OR STANDARD?

STANDARD


500

I ALREADY HAVE A UNITEDHEALTHCARE PPO PLAN.

DIG!

OK, UHC HAS MULTIPLE DIFFERENT PLAN OPTIONS. DID YOU SIGN UP THROUGH AN EMPLOYER OR WITH AN AGENT? 

DOES THE INSURANCE CARD SAY GOLDEN RULE, FREEDOM LIFE, FIRST HEALTH...? 

500

WHAT WAITING PERIODS ARE ON PREMIER CHOICE?

1. 30 DAYS FOR PREVENTATIVE (HEALTH AND WELLNESS)

2. 6 MONTHS FOR FEMALE REPRODUCTIVE

3. 6 MONTHS FOR E.N.T. SPECIALISTS

4. 6 MONTHS FOR HERNIA/HEMMROIDS

500

WHAT IS THE 2 DEFINITIONS OF FRENZY?

1. GROUP OF SHARKS

2.VERY HIGH ENERGY

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