Billing
Call Disposition
Product Info
Warranty
Missing From Box
1000
How often do we process payments on a multi- payment plan?
Every 30 days payments are processed.
1000
You have just placed an order for replacement filters for your customer. Which Disposition should be used?
>Order / Place Order – Part/Accessory/IB
>Order / Place Order – Reshipment
>Order / Place Order- Web/info offer
Order / Place Order – Part/Accessory/IB
1000
Mystery Question!!!
Name the 4 types of Vacuums we will be handling?
If you get it wrong you lose half of the points.
1000
What are the 4 types of Warranty SharkNinja Offers?
- Repair Replace VIP
- Replacement Parts
- Repair Replacement - Non VIP
- Express Replacement (ERP)
1000
True or False: The parts that comes with the Vacuum are highlighted in Orange and White.
False!
2250
Can you update/edit a customers credit card information before the second payment is processed?
Yes
2250
Mystery Question!!!
YOU JUST LOST 2500 POINTS!!!
2250
What is the warranty on the NV352?
FIVE (5) YEAR LIMITED WARRANTY
2250
True or False: Non VIP Customers are those who purchased their units outside of SharkNinja online and Infomercials
Fasle!
2250
Where else in CFS can you view the parts included in the Box with the unit?
The manual.
3500
How can you identify a customer paid with PayPal?
You see letters in the credit card field on the payment schedule screen.
3500
Where of CFS can you locate the Disposition Guide?
Agent Portal.
3500
In the Flow chart for the WV200, what does it mean when the Lights are blinking blue twice and pauses?
There is a Blockage.
3500
Mystery Question!!!
What is My Last name?
If you get it wrong you lose half of the points.
3500
What should the terms in the repaid order be set to when processing a MFB repair order?
$0 Net Terms.
4000
What are 2 similar payment methods used for Canada and USA
MasterCard & Visa
4000
You have sent an order at no charge because the part was not in the box and should have been. Which Disposition code would you use?
>General Inquiry / Order - Billing Concerns
>Order / Place order - Reshipment
>Order / Place Order – Missing from Box
Order / Place Order – Missing from Box
4000
For the AZ1000, what is the cost for the Multi Angle Dusting Brush?
$23.95
4000
What type of customers can access the Express Replacement warranty offer.
Customers who are over and under their warranty.
4000
Mystery question!!
YOU GET A FREE 4000 POINTS!!!
5000
Mystery Question!!!
What's Your Name?
5000
Name any 3 retail stores that can be selected on the Disposition screen
Amazon, Walmart. Khol's, QVC, Gidt, Costco, JC Penny, Kmart, Macy's, etc...
5000
For the NV750W, What is the vacuum made of?
The Shark Rotator Powered Lift-Away vacuum is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.
5000
True or False: The VIP Limited Warranty applies to all purchases of SharkNinja products.
False!
5000
How long would customers who purchased their vacuum via Retail and Online/Infomercial take to advise us that an item is missing from the box?
Retail 90 days.
Online/Infomercial 60 days.