Survey Program
Unique to J Turner, this tool produces a 12% increase in ORA on average
What is APT?
Einstein has analyzed this many reviews to date.
What is 12 million
J Turner prides itself on evolving. The ORA Algorithm has gone from including x number of review sites in its original model to y in its current model.
What are 2 and 13?
J Turner's Listing Service separates itself because of its ability to make updates on this type of ILS
What is Multifamily Specific (Also accept Apartment Ratings and Apartments.com)?
The J Turner Research Summit is different than all other conferences because it intentionally excludes these two things.
What are vendors and industry speakers (Also accept panels)
Adding this improves response rates on Resident and Prospect Surveys almost instantly
What are text reminders?
These are two review sites most of our competitors do not integrate with.
What are Yelp and Apartment Ratings?
RealPage has identified that there is a 9.3BPS return for ORA. It is 9.3BPS for x and in relationship to y.
What is ORA Movement and in relation to market?
J Turner Research's social and business listings upgrade had this one goal in mind in regard to user experience.
What is ease of use (Also accept: simplistic, streamlined, intuitive)?
Willow Bridge recently recorded a video praising this aspect of J Turner Research
What is a smooth onboarding process?
Your teams don't have the time! For the cost of a Starbucks Latte you can upgrade to this to ensure your residents feel heard
What is Survey Response Assistant?
The White Glove team is not generic or combative. They specialize in these three things.
What are public relations, (Also accept: taking conversation offline), Crisis Management, Using Your Brand Voice?
These are the 3 places J Turner is advertising the ORA App
What are Google ads, influencers, and industry outreach (conference presence, send-outs, and secret shoppers)?
Issues happen, but this one unique feature of J Turner Research's Business listings solution keeps clients informed on resolution.
What is direct messaging with IT?
A J Turner Research client gets one key thing in the Albert Report that they cannot get anywhere else
What is competitor data on Einstein?
NPS has nothing on TALi. That is because these 3 other questions have huge correlative values to resident behavior.
What are, Interactions with Community Personnel, Value of Property for the Price, Please Tell Us How We are Doing?
The Einstein tab shows you the "why" behind your scores. The three charts on the main page detail these three aspects on your qualitative performance.
What are frequency of mentions, trend by category, property/portfolio breakdown?
ORA is designed to be reflective of these two principles.
What are resident satisfaction and prospect perception of resident satisfaction?
J Turner Research's Social Service allows users to post to multiple properties at one time. However, this is ill-advised in some situations because most renters and prospective renters prioritize this.
What is Authenticity?
These two key aspects define J Turner Research's Brand
What are fun (also accept approachable and not pretentious) and smart?
J Turner Research identified that this question has the highest correlative value to overall employee satisfaction and retention
What is I feel hopeful?
For $10 a month, clients of J Turner can utilize response assistant to respond to their reviews. These 4 key elements make it better than the onsite teams responding manually.
What are timeliness, accuracy (also accept "grammatically correct"), personalization, trustworthiness?
J Turner's ORA Monitoring Service is different than getting the scores from the ORA App or RealPage because of these 3 things.
What are Historical scores, comparative analysis, and consultation?
J Turner Research has proven that using Social Media onsite (correctly) can drive these two things
This is the number one thing a J Turner Client can do to give themself the best chance to see success in their metrics
What is be in BAC Rotation?