MTO Wraps
The amount of time MTO and SBC orders should take to be made to be considered passing.
What is 6 minutes?
Yellow vest, panic button and a walkie talkie.
What are items that should be worn if you are leaving the sidewalk outside?
True or False:
There are some coffee lids on the coffee bar, there is no need to stock them.
False. Stocked means full.
True or False:
You can get in trouble being 6 minutes late to work.
True.
Yes there is a grace period but being late too often can lead to progressive discipline such as STRIVE, Write-ups and termination.
The only task that is more important than a customer.
What is NOTHING?
True or False:
Cutting with the Merry Chef paddle is acceptible in a rush even though you place the oven paper on top of the food.
False!
This can potentially leave behind pieces of paper in the food and possible get someone sick.
The minimal number of times that codes are to be checked daily.
What is 3 times a day?
Employees are prohibited from eating, drinking, chewing gum, or tobacco use in the food service area in order to prevent contamination of exposed food, clean equipment and utensils. Employees are only permitted to consume or use these items in designated areas.
What are the Food Consumption and Tobacco Use Guidelines?
Three things to do before clocking out.
What are checking with you manager, front facing the cooler and cleaning up after yourself?
The only pillar that everyone gets a bonus from.
What is the FRIENDLINESS score?
80%
The passing percent for orders out on time. Anything less is unacceptable. Bar Rush is the only exception at 60%
Items that are included in the 4 hour sanitizing process.
All used scoops, All used knives, All used spreaders, All used pizza cutters, Pretzel oil brush, Duke utensils (including ladles, spoons, tongs,spoodles, and any used utensil storage pans),Oven speed trays/mats, Oven paddles, Fryer utensils (Fry scoop, tongs, baskets, or containers used to weigh product, tossing, containers), Microwave pans are used for heating burgers, chicken, and meatballs.
Utensils: SBC
Measuring cups, Carafes & lids, Stirring spoons, Product scoops (including any storage containers), Steaming pitchers, Ice scoop
Touch Points: MTO
Monitors, All MTO cold unit handles, The door handles to the walk-in cooler and walk-in freezer, Hand-washing sink knobs, Fryer buttons, Fry basket handles, Fry freezer handles, Microwaves inside, out, underneath, and handles, Merry Chef/Turbo handles and screens, Nacho cheese dispenser buttons, Duke buttons, All shaker handles & sides
Touch Points: SBC
Espresso machine steam levers, pod holders, buttons Ice drawer handle and inside ice scoop holder. VitaMix blender handles and buttons, Squeeze bottles, Sauce and Monin pumps, Sink handles, Nitro handles
Labels or logos facing out.
What is the proper way to put products on the shelves?
True or False:
It is okay to clock in, put on your uniform, get a drink and catch up with co-workers before starting work.
False:
This is called "riding the clock" and is considered stealing company time.
Employees are expected to be ready to work when they clock in. This means being in full uniform, and having everything needed to work your shift sucessfully.
Friendliness
Accuracy
Speed
Cleanliness
What are the TCF Pillars?
The internal temperature all products need to be heated to.
What is 165?
The 9 food related allergies
Peanuts
Tree nut
Milk
Eggs
Wheat
Soy
Fish
Shellfish
Sesame
True or False:
Employee social media activity is subject to all Sheetz policies, including, but not limited to: Code of Ethics, Customer and Employee Electronic Devices, Harassment and Discrimination, Sheetz Progressive Discipline and Professionalism and Respect.
True, this falls under the Off Duty Conduct policy. Even if you are off the clock you are still representing the company.
The number of points recieved for calling off after the start of your shift.
What is 11 points?
Customers with Sheetz cards linked to an email address get randomly emailed surveys.
Where do the pillar scores come from?
V = Light
Z = Regular
W = Heavy
What are the portion sizes for MTO sauces?
At Sheetz, keeping our employees safe is of the utmost importance. We believe that one of the ways that we can enhance employee safety is by ensuring employees understand their responsibility in not escalating certain already stressful situtations, such as shoplifting, customer complaints/disputes, etc.
For their own safetyamd tje safety of other employees, as well as customers, employees should never confront or restrain a suspected shoplifter or thief. Employees are encouraged to use our SEE Standards including greeting and asking customers if they need any help or assistance.
In situations involving customer complaints/disputes, especially those in which the customer becomes unruly or upset, the employees should do everything possible to de-escalate the situation. This could include giving an item for free or utilizing the Make It Right Program
Additionally, it is acceptable for an employee to remove themselves from the situation by walking away. In cases where an employee does not feel comfortable addressing the situation on their own, they should alert management and ask for assistance.
Upon review, if an employee has been found to have violated this policy, thereby putting themselves, other employees and/or customers in danger, they could be subject to progressive discipline up to and including termination.
What is the Store No Confrontation/No Chase Policy?
Where you should park your vehicle.
What is on the outer edge of the property? Is there a policy that states this, no. However, the cameras denote the employee parking areas, parking outside of this area increases personal liability if something were to happen to your vehicle. See Sheetz Personal Property Guidelines. Plus, its just rude.
380-230-6837
What is the Store phone number?
Calling for help when there are more than customers or orders.
IC3 or 3 to 1 ratio