Shelter Location
"It's a multi-use office space"
What do you say if someone asks, "what is this building?"
Can you talk about residents with your friends?
No, never share names, stories, or personal information
Who do you call for a medical emergency?
911
Should police be let into the shelter without approval?
No - only with Director approval or in emergencies
What should staff do before buzzing someone in?
Get visual and audio confirmation
Can you tell a Lyft Driver you're going to the SPAN shelter?
NO
What do you do if you run into a past resident with in public?
What's the first thing you do after calling 911?
Stay with the client and call the on-call director
When can CPS/DHS enter shelter?
Only if client gives explicit permission (unless safety concerns exist)
What does it mean if someone says "Room 10" at the door?
Emergency - contact police, director
What do you do if someone shows up asking for a resident by name?
I cannot confirm or deny who stays here
Finish this sentence "If someone calls for a client, I will say..."
"I cannot confirm or deny whether this person is here"
True or False: A client should speak to dispatch if able
True
What should staff do if/when police arrive at the gate?
Speak to them outside, ask for reason for visit, contact Director, gather contact info and case number.
Can clients get deliveries at shelter?
No
Can you describe landmarks near the shelter to a friend?
What types of information can be disclosed in emergencies or investigations?
Client name & DOB, location, observed behaviors
What is the phone number for non-emergency dispatch?
303-441-3333
Can you share who is staying at shelter during a crime scene investigation?
No - only share info approved by Director
What are the parking lot and BHP garage
What are the two designated fire evacuation meeting spots?
What should you always do if emergency services are coming to shelter?
Provide the shelter address
What should you gather if a resident is transported to the hospital?
Medications, essential items, and release of information if needed
What should you request CPS show before talking with a client?
ID, Badge, or credentials
What 3 things must the primary staff member carry during an evacuation?
phone, master key, and access card