General Fiiz Knowledge
What syrup is #38?
Banana
At what point should you send someone outside?
Spanish Fork: 3rd car in line (car against the wall)
Mapleton: When the drive thru is full and there is a car behind the car at the menu
How should you answer the phone?
(City)Fiiz Drinks this is (Name) how can I help you?
What time do we officially open?
M-F 7:15am
Saturday 9:00am
What time can you lock the lobby door?
M-Th 9:00pm
F-S 10:00pm
During summer lobby hours are the same as drive thru
What is the #1 selling drink?
Chandler Bing
When should I send someone home?
When there are consistent breaks between cars but never less than 2 employees after 9:00am
At least when asking the customer what they would like (“Alright Bob it looks like last time you got…. Or perfect, Bob what can we get for you”) but would like it used as often as possible
What time should the lobby door be open?
9:00
What checklists should be sent to management at the end of the night?
Closing, Dishes, Bathrooms and Deep Cleaning Checklist
What is the #1 selling food item?
Chonut
A car has more than 4 drinks in the drive thru. What should we do?
Pull car forward
What is the missionary/military discount?
$1 for any regular mixed soda, $2 for speciality drinks (frozen/monster) and 10% with ID
When should you first preheat the oven?
First thing after disarming alarm
How late should you keep the Island Oasis set up
It should be accessible to use anytime during business hours. We should never tell a customer it has already been taken down
How many years has the location you work at been open?
Spanish Fork 5 years ( 6 years in February)
Mapleton 4 years (5 years in May)
Step by step instructions on how to reset carbonators
1. Take front cover off of machine
2. Unplug black plug and run each soda head
3. Once air is just coming out of the soda heads plug black cord back in and run soda heads for 30 seconds
Give example of customer complaint and how you would handle the situation
Multiple Answers
Before performing any transactions you should do what to the till?
Count and report if there is less than $100
At what time can you start dishes/closing?
When the lobby is closed
9:00 or 10:00
Of the 51 Fiiz locations, which one was the first?
Bountiful, Utah
Step by step instructions on how to unclog ice bin drain
1. Empty ice bin
2. Take out plug and put drain snake down drain
3. Once water drains wipe out bin with sanitizer and pour bucket of sanitizer down the drain
1. Press pick up for order
2. Go to history and find order
3. Press refund, select items and reason for refund
4. Give receipt to customer for proof of refund
How often should Sortly be done?
Sortly should be counted every morning. If its too busy to count please make Austin aware and he can come place orders the shop
Step by step instructions on how to do till
1. Open Cash Drawer
2. 3 lines in top left corner and go to management
3. Press Cash Drop
4. Start Till $100 unless told otherwise
5. Count drawer and put in system
6. Put $100 back in drawer (ideally 4 10’s, 7 5’s and 25 1’s) but can put whatever it takes to make 100
7.Count amount left over and make sure it matches what cash drop says on iPad screen. When it matches press cash drop
8.Put left over money and printed report in envelope. Write location, date, amount in envelope and signature on envelope.
8. Put in drop safe