SPEED
FOOD SAFETY
CUSTOMER STANDARDS
MIC SUCCESS ROUTINE
GRAB BAG
100

The T of TRED is this word

What is Target Setting and Communication?

100

The only Product you must Temp every time when completing the Food Safety Audit

What is Tomatoes?

100

The temperature of beef, chicken and steak from the rethermalizer.

What is 165?

100

The percent of Time the MIC should spend in the MIC Zone.

What is 80%?

100

The number of folds in a Crunchwrap.

What are 6?

200

The R of TRED are these 2 words

What is Rush Ready?

200

This is the first item to complete on the Food Safety Audit

What is Calibrate the Thermometer?

200

The weights of a Taco and a Crunchwrap.

What is 2.9 and 9.3?

200

The 4 Step Priority Sequence, in order, listed on MIC Card.

What is Safety, Service, Cleaning and Stocking?

200

The holding time for Bottled Sauces, Nacho Cheese, and Pizza Sauce on the line.

What is 8 hours?

300

The 3rd letter of TRED is this word

What is Equipment?

300

The Temperature Range of the Cold Line Ingredients

What is 33 to 40 degrees?

300

The way to ensure a Quesadilla is cut into 4 equal pieces AND cut all the way through

What is using the arrows (dots) on the wrap to place the cutter AND use Rock and Roll?

300

The MIC completes this before each daypart, I.E. 11:00am, and as needed.

What is a Zone Walk?

300

The correct order of the 4 products added to the pan to make a batch of Rice.

What is Water, Seasoning, Oil and Rice?

400

The 4th letter of TRED is this word

What is Deployment?

400

The water temperature of the Hand Washing Sinks

What is 100 degrees?

400

The length of time clean dishes need to soak in the sanitizer solution sink.  

What is ONE Minute?

400

Fryer, Rethermalizer, Heated Cabinet and Walk In/Freezer are all checked during the Zone Walk in this particular area.

What is Frying and Prep?

400

This is the "3rd" piece of the Two-Part CLOSING our Cashiers need to provide to our guests.

What is EYE CONTACT?

500

All Stations are Stocked is in this part of TRED.

What is Rush Ready?

500

The Three Products, from the Hot Line, that can never be carry-over

What are Rice, Black Beans and Shredded Chicken?

500

When 2 Managers are working, one oversees this _____________ and the other oversees this _______________.

What are Food and Service?

500

The 4 areas of the restaurant that are checked during a Zone Walk.

What are Front Counter, Drive-Thru, On the Line and Frying & Prepping?

500

These are used to coach Team Members on their Primary and Secondary Tasks.

What are the Own Your Zone Cards?

600

The tool the MIC uses to assign Team Members a specific position for their shift.

What is the Deployment Chart?

600

The only Two Products from the Cold Line that Can be Carry-Over

What are Sour Cream and Bottled Sauces?

600

The MIC can be deployed as needed, as long as they are not doing this or working this position on the line.

 What is Prep and Griller (or Starter, or Steamer)?

600

"Ensuring Safety and Quality Standards are met", is one of these on the MIC - Own Your Shift Card.

What is a MIC Success Guideline?

600

The TOOL used when Opening or Closing our Restaurants

What is the PLAYBOOK?

700

The Line Position the MIC can not work at

What is Griller (or Starter, or Steamer)

700

This is the Temperature range a Calibrated Thermometer needs to be within

What is 30 t0 34 degrees?

700

According to the Standards, Water needs to be added to this Cold Line product and these 2 Hot Line products only.

What is Lettuce, Beans, and Black Beans?

700

Checking restrooms, dining room, drink station and parking lot are all listed under this part of the Zone Walk. 

What is Front Counter?

700

The 2 reasons water is added to the lettuce.

What is flavor and improving yield (weight, ICOS)?

800

The LEADER BOARD tracks this.

What is SPEED?

800

The only Towels used to clean the Bathrooms

What are Paper Towels?

800

Complete this sentence from our BIG 4, Friendly section.

No _______ hits the _____________!

What is No TRAY hits the COUNTER?

800

The MIC Verifies TM are washing their hands correctly, and the MIC is a role model, coaching their teams are two examples of this on the MIC - Own Your Shift card.

What is MIC Success Guidelines?

800

The two processes that need to be completed, on a Grub Hub, order to ensure the bag is Safe AND Completed

What are Sticker used to seal the bag and Receipt taped to bag?

900

The First step and the Last step from the 7 Best Practices for SPEED

What is Team Engagement and Repeat?

900

These 4 items must be at every Hand Washing sink

What is Hand Soap, Sanitizer, Paper Towels and Gloves?

900

Bell American "A" standard for OSAT and DisSatisfied are these Percents

What is >= 80% and < 6%?

900

Complete eRestaurant/BOH, assess each zone, review deployment, post daily goals and use the SWS form are all actions the MIC does during one of these.

What is at a Shift Change?

900

Encouraging our guests to use the Kiosks improves this

What is Order Accuracy?

1000

This change occurs on Deployment when there are 6 working and you have 3 deployed on the Drive-thru Line instead of 2 deployed at the Drive-thru window.

What is a New Food Champion is working?

1000

The Single, most important way to prevent sicknesses from spreading

What is Washing Your Hands?

1000

These are the "BIG 4", in order, we execute to ensure an Outstanding Guest Experience

What are SAFE, FRIENDLY, FAST and CLEAN?

1000

 The 3 Primary Tasks for the MIC.

 What are MIC zone 80%, Execute Zone Walks and TM's Owning their Zones?

1000

The 3 "buckets" on our W.I.N. document, in the correct order

What is Team, Guests and Financials?

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