A
What number (1-5) in the VOICE program means the guest was highly satisfied?
5
The danger zone is when _____ or more guests are in line at the front counter.
3
Actual cash in a register drawer should be within +/- $__.
$2
Name one thing you CANNOT delegate to a crew person.
How often must employees wash hands?
Name one area that you would not visit on a peak travel path, but you would visit on a pre-shift travel path.
Walk-in
Area of the restaurant that you should begin your pre-shift travel path.
Outside
Employees get a _____% discount on the McDonald's app.
30%
Maximum temperature of walk-in refrigerator.
41 degrees
Minors cannot work more than ____ hours without a break.
5
Minimum temperature of fresh beef off the grill.
175 degrees
What is the app that we use for food saftey?
Squaddle
The act of requesting funds, purchases, services, membership in any organization, or commitment to outside organization or cause.
Solicitation
What is the number one priority when making effective desicions?
Safety
_________ is the shifting of authority and responsibility of particular functions, tasks, or decisions from one person to another.
Delegation
_____ in their places means putting people where they perform at the highest level.
Aces
Where can you find the evacuation protocol?
Health & Safety Binder
_________ helps you evaluate people, equipment, product, & cleanliness and should be completed before the outgoing manager leaves.
Pre-shift checklist
Vomiting, Diarrhea, Jaundice
Food wasted that is ready for customer consumption or has reached its holding time limit.
Completed Waste
What does L.A.S.T stand for in the LAST Customer Recovery Method?
Listen, Apologize, Solve, Thank
____ % of problems can be avoided with pre-shift routines.
80%
What is McDonald's KVS target?
35-50 seconds
What is McDonald's OEPE target?
120 seconds
What are the 3 W's we should tell a guest when we pull them forward?
Where, Why, Wait (time)