Resources
This Tool is used to gather and find information for a merchant's ShipStation account
What is MGMT?
This is the only US Carrier that can deliver to PO Boxes
What is USPS?
These are the most customizable type of automation, and the last automation to apply to orders upon import
What are automation rules?
This ZenDesk macro should be applied when asking the escalations team to search for order, label, or tracking feeds, among other actions
What is "SERVICE REQUEST - ISSUE INFO?"
Post to this channel for any subscription errors that need to be fixed immediately so the user can get back to shipping.
What is #auc-subscription-support-consult?
This customer-facing resource documents ShipStation's features and how to use them
What is the Knowledge Base?
Workers at this North American carrier are currently on strike, meaning shipping is currently suspended
What is Canada Post?
This type of automation creates multiple shipments for a single order, and is available on High Volume plans, or as an add-on.
What is auto-split?
Use this ZenDesk Macro and its side conversation when requesting a subscription credit greater than one month of the merchant's current ShipStation subscription cost
What is "LeaderShip Credit/Refund Request?"
Post to this channel for general troubleshooting help, as well as to remove ShipStation carrier accounts
What is #support?
This internal-only resource offers more in-depth explanations of how ShipStation works, and contains info about its limitations
What is Confluence?
With two similar variants commonly used by our merchants, we own all requests for this carrier from beginning to end
What is UPS by ShipStation?
This automation applies a shipping service to orders in ShipStation, based on the "requested service" value provided by the marketplace
What is Service Mapping
Make sure you include the exact dollar amount of your request when you apply this ZenDesk macro
What is "Send to Carrier Wallet Team?"
Post to this channel when you see a seller locked out error in MGMT
What is #fraud-requests?
This is the best resource to find more information about past error messages, and their potential solutions
What is ZenDesk?
This Auctane-owned USPS postage reseller serves as the host for the ShipStation wallet balance
What is stamps.com?
These automations apply shipping presets to orders based on the single product record on an order
What are product defaults?
This common escalation template is used for issues that occur within the ShipStation UI
What is "SETTINGS ISSUE INFO?"
GET confirmation the merchant isn't talking about a normal store connection before you POST to this specialty channel
What is #apisupport?
This is the best resource to find information about emerging and ongoing issues
What is Slack?
This specialty carrier serves as our ShipStation Carrier Services offering for merchants who need to ship freight
What is SEKO LTL?
These automations allow merchants to apply Product Defaults to multiple similar product records at once
What are Preset Groups?
This escalation template should be used for errors that occur when connecting, reconnecting, or refreshing a marketplace
What is "STORE CONFIGURATION ISSUE INFO?"
Post to this channel when you're having trouble with internal tools or hardware.
What is #it-requests?