Express PU
What is the meaning of CIB
Called in By
What is the meaning of CPU?
Call-In Pickup
Discount rates can only be provided to callers who can provide ____
Their Account Number
What kind of supplies cannot be delivered to a different address?
Preprints and Software
Inquiries from customers regarding their FedEx Account number in cash status should be routed to _____ listed on the Phone Book.
Recovery Collections
If the caller offers to leave package outside, enter 2359 in the close field and notate this by entering “_____” in the To Courier field.
OSD
This procedure is used when a recipient is calling to refuse a package after POD, ONLY when the intended/named recipient no longer lives or works at the recipient address.
Call Tag
True or False:
You cannot provide a rate quote if your caller cannot provide a valid account number
FALSE
Supllies order should arrive between how many days?
2-5 business days
You can cancel and/or modify supply orders after they have been submitted, if the order has not been routed to the supply fulfillment center, approximately ___ minutes after submitting.
30
For multiple CIB pickups, select the ______ radio button to clear the Schedule Window
Continuous Entry
For PRP to a Residential address that contains Haz Mat, what OpCo will perform the pickup?
Ground
If customers request comparison rates or seems price sensitive, click the ______ button.
Compare All
If the customer requests the tracking number for the supplies and is associated with the account, can we provide it?
Yes!
At what address did we pick up this package with the call tag number 997031150268580?
212 EDGEWOOD AVE NE ATLANTA GA US 30303
Use this button when a customer requests to postpone a Regular Pickup for one or more days because they have no packages or are closed for a period of time due to a holiday or vacation.
Suspend SI
What is the maximum number of small boxes can be ordered together with a Ground Pickup?
None. Only available with Express Pickup
What type of discount do we provide for airline staff?
Interline Employee Discount
What do we call these supplies:
Bike box, laptop box, golf bag box, and tablet box
Specialty Boxes
Customer would like to drop-off an Express package from zip code 12345 and pay for it cash today. His shift ends at 5PM and will be available to DO the package after that time. What address will you provide to him?
110 Wolf Rd Albany, NY 12205 US
The_________ is a program to cut down on these unproductive stops. Once enrolled in this service, if the customer does not generate a shipment (label) before a predetermined time the system will automatically cancel the daily schedule pickup.
Automated Pickup
What is the pickup timeframe for Ground CPU to a business address?
Depends on their business hours
What is the mandatory phraseology when providing rates?
"Based on the information provided, the estimated rate is …”
What will you advise if the caller is requesting for their supplies order to be delivered overnight or expedited?
Advise they may obtain limited supplies from a local FedEx Office or Ship Center.
Advise to contact their account rep to complete an expedited supply request.,
What is the Express PU number?
PU details:
Account 457070241
Company Name: Wells Fargo Retail
PU Address: 240 PEACHTREE STREET NW ATLANTA GA 30303
Name: KYSANDRA HARDEN
Phone # 75603050
PU Date: 05/13/2024
QFEA3051