Systems
The system used to ask a question about an interaction
What is Slack?
The type of Shipt cards a shopper can have
What are Pex and Galileo?
The Shipt membership fees
What is $99 a year?
The service where Shipt is the middle man for delivery
What is Delivery Only?
The way we report a shopper backing into a member's mailbox
What is the Trust & Safety form?
The system used for e-learning in training?
What is Percipio?
The daily limit on instant pay transfers?
What is $500?
The options for a member’s substitution preference
What are contact me, use best judgement, and do not contact me?
The way we identify target.com, meijer.com, and smartandfinal.com orders in admin
What is platform?
Where we refer police officers who are reaching out for information on a fraudulent account
What is incidents@shipt.com?
The system used to look at member’s money and memberships
What is Stripe?
The factors that contribute to a shopper’s stats
What is Average Rating and On-Time Percentage?
The request that Shopper Excellence will always honor for a member
What is an unpair request?
The ways a customer can request their CVS prescription be delivered
What is text, call or use their CVS app?
The error a shopper will get if there is a $72 custom item added to the order
What is excessive totals?
The system used to approve an excessive total error
What is Admin?
A shopper who is rated 5 stars who will be paired with a member for future orders
What is a preferred shopper?
The privacy system that allows members and shoppers to communicate on orders
What is a masked number?
The stores associated with our White Label service
What are Winn Dixie, Lidl, and Fresco y Mas?
The information Shipt shoppers will give CVS to pickup a prescription order
What are the customer’s name and address?
The system used to pull interactions for evaluations
What is Purecloud / Genysus?
The max amount of time a shopper can set their schedule in advance
What is 7 days?
The three options we can give an ATO member
What is Reopen the Account with a Unique Email And/Or Password, Close the ATO Account and Assist the Member in Creating a New Account, Close the ATO Account and Do Not Create a New Account?
Platform membership and PPO fees
What are Target $99 annual membership and PPO $9.99. Meijer no membership and PPO $9.95 delivery or $4.95 pickup. Smart & Final no membership and PPO $4.99 delivery fee & $6.40 service fee?
The steps and points of attendance warnings
What are 8 Points-Verbal Warning Status, 10 Points-Written Warning Status, 12 Points-Final Warning Status, 14 Points-Termination?