Shipt Jeopardy

Admin

5

What are the three types of admin?

Order Admin

Member Admin

Shoppers Admin

10

Where can you check the type of membership that the member has?

Subscription Info

15

The status of this label will say "NO" if the member can place an order. What is the name of this label?

Guest

20

Give at least 3 types of order that needs certification

Disney

Costco

Delivery Only

Prescription

30

In which part of the shopper's admin can you check those deliveries that shoppers will not shop for?

Envoy Deliveries

Platform

5

How will you know that an order is a platform order?

By checking the order tag

10

What form do we need to submit if a member requested an item to be credited and it is a platform order?

Platform Issues Form

15

What's the 4th Order Status for Platform Orders?

Processed

20

A member reported that they didn't receive their order (ONR), what do we advise the member?

Let them reach out to the retailer and submit the PIF form to initiate the refund.

30

After the shopper scans all the items and adds them to the cart, what's the next thing they need to do?

Check out and Generate a Receipt

Marketplace

5

Can the shopper use their shipt card for Marketplace orders?

Yes

10

The shopper contacted us to have a Marketplace order drop. The delivery window is 11 PM-12 AM and the shopper contacted us at 11:09 AM.

RR

15

How much is the amount that we can refund automatically without SME/TL's approval?

$50

20

If member request to cancel their membership, we will transfer them to what department?

Cancellation Request

30

Before adding an override, we must check this tab to verify that the shopper swiped their card. What tab should we check?

Shipt Card Transactions

Delivery Only

5

What's the second order status that we can see for Delivery Only Orders?

Arrived at the Store

10

Shoppers are not allowed to provide this info even if retailers ask for it.

Date of Birth

15

You can see if the order is Alcohol or Prescription

Yes, there will be a tag that will indicate what type of order it is

20

Shoppers should contact us twice if the member is Unresponsive

Yes, first is to contact us to inform that the member is unresponsive and second is to give us the name of the employee whom they returned the order to

30

Before we mark the order as returned, the shopper must have this info for us to notate and to move the status to Returned.

Employee Name

Order Status & Stripe

5

The pre-authorization amount is less than the order total

Remaining Balance

10

The pre-authorization amount is higher than the order total.

Partial Refund

15

This is the status that we can see in admin if our system is about to bundle the order

Holding

20

Pre-authorization: $128

Order Total: $114

How many transactions will stripe create?

Only 1, since order total is within pre-authorize amount

30

The shopper contacted us saying that the retailer is asking for the customer's DOB. What would you advise to the shopper?

Let the retailers know that shoppers are only allowed to provide customers full name and address.