KNOW YOUR LEADER
What is the full name of your Trainer
Prince Harold Lacsina Paguio
What is the counterpart/the same plan of a STAFF PLAN (Employee) on our Shopify Plans?
Advanced Plan
What do we call the people we serve as a Support Advisor?
Merchants
What is the tool where Support Advisors communicate? It is also called the main communication tool of Shopify.
Slack
Name one training room in HTW?
Chroma, Spectrum, Mosaic, Infinity
Name 2 LXL that you already met (Full Name)
John Sadie, Jonah David, Mavee Zarate, Patricia Espino, Froilan Isidro, Patricia Espino, Gilber Dayrit, Mariel Maniago.
On what Plan must be the merchant to be eligible to have CCS feature on their account?
Shopify, Advanced and Plus Plans
What is the logo Symbol of Shopify?
Shipping Bag/Shopping Bag
Give atleast 3 extension tools that we use to Shopify?
Text Expander, Monosnap & Guru
What is the main Browser that Support Advisor use?
Chrome
Name of the HTW Shopify Operation Manager/LXM?
Alfie Cunanan
This plans is also called the Plan for god and goddesses merchants in Shopify?
Plus Plan
Before Tobias Lutke founded Shopify, what products he sells online?
Snowboards
It is the tool where we can share information to the merchant.
Help Center
What Class waves that your trainers started in Shopify?
Name 2 Team Leader in Operations
What are the 2 non profit plans that Shopify has?
NPO LITE and NPO FULL
What is the Mission of Shopify?
To make commerce better for everyone
It is also called the Knowledge based tool for Shopify.
Guru Card
What is the previous name of Shopify?
Snowdevil
What is the name of the Senior Learning Experience Manager/SOM of Shopify Training in Task Us PH?
Tuesdee-Mary Arroco
Shopify Plan is also called?
Professional Plan
Give the 6 core values of Shopify
Be Impactful
Build for the Long term
Be Merchant obsessed
Make great decisions quickly
Thrive on Change
Constant Learner
What are the tools that are used to communicate with the merchant.
Athena - Chats/Phones
Zendesk - Email/Async
Give the TOP 7 Call drivers of Shopify.
Account Login
Shopify Payments Payouts
Shopify Payments Settings
Themes
Domains
Billing and Refunds