Billing
What is the guru card that we must follow before we issue a refund?
Billing - How to Issue a Refund
What type of product/s is/are required to be shipped?
Physical Products
Which guru card provides the introduction of Taxes within Shopify?
Taxes - Intro
A _____ transaction can result in a chargeback, which can cause your merchant to lose money.
Fraudulent
Merchants on a Supported Plan will have access to customization from a specific list of changes using how many minutes of Design Time?
60 Minutes
There are __ macros that can be used to escalate tickets to the Billing & Payments team.
6
The ______ API access allows merchants to have their own negotiated rates with carriers reflected at checkout, whether through a 3rd party app or by connecting select shipping carrier accounts in their Admin.
Carrier Calculated Shipping
- https://app.getguru.com/card/eck4jzjc/Support-Shipping-Carrier-Calculated-Shipping-CCS
Are Taxes in USA calculated differently in comparison to other countries?
Yes, how taxes are calculated in the US varies based on whether it is a destination, origin or hybrid origin state.
- https://app.getguru.com/card/KcXer8Rc/Sales-Tax-United-States-Taxes
What is the name of the Shopify App which help block users who continuously try to make repeat fraudulent orders?
For issues with third party-theme functionality, it is important to properly hand off the merchant to ________.
Third-party theme partner support teams.
What is the main reason that forces a Shopify Store to be put in a frozen state?
Shops will be frozen automatically when invoices are not paid.
___ based and ___ based are two shipping conditions we can set on the Shipping settings.
Weight, Price
For Destination State taxes, if the shop has a nexus in the state of the shipping address, these three taxes are applied to the order.
The State, County, and City tax rates are used.
- https://app.getguru.com/card/KcXer8Rc/Sales-Tax-United-States-Taxes
There are __ escalation macros that we can use for Fraud Operations & Credit Risk.
What is the size for the theme uploader limit?
For shops that were properly cancelled and have no pending invoices or balances owing, how long can we extend their trial and for what reason?
For 3 days, to take care of any outstanding business.
- https://app.getguru.com/card/KcXjj6kc/Billing-Reactivating-Shops-Temporarily
What are the 3 major reasons why a label purchase errors and checkout shipping rates don't match?
Box Size Difference, Using rates from different sources, Currency Conversion
Which US States are considered to be Hybrid states?
Which slack channel are we going to visit if we need to ask questions about Risk related concerns?
#taskus-supportline (Support Advisors are not allowed to reach out to #support-sp-supportability directly).
Is the theme called Studio compatible with Online Store 2.0?
As Support Advisors, can we transfer App/Commission credits to a different store? (Given that the merchant has a valid reason to request a transfer).
No. Only subscription credits can be transferred.
-https://app.getguru.com/card/pTq6XznT/Transferring-Subscription-Credit-Between-Shops
Give the two types of shipping rates.
Manual Rates, Calculated Rates
If a merchant is looking to migrate to the registration based system in another region, which guru card are we following?
Sales Tax - Migrating to US registration based taxes
When a store is not eligible for Shopify Payments, the Policy Ops Money, Fraud Ops or Credit Risk Support teams will apply the _______ tag in the store's Internal Dashboard
Payments - Blacklist
After clicking More Actions > Edit Code, which part of the Layout section can we go back to the older version/s of the published theme?
- theme.liquid