CUSTOMER CARE
OUR BRAND
SHITERATURE
OUR PARTNERS
PAYMENTS
100
NPS is the acronym for this method of measuring customer satisfaction
What is Net Promoter Score?
100
The name of our mobile app that merchants use to keep tabs on their business while they're not there
What is Pocket?
100
The Italian economist who noted the 80/20 connection in 1896.
Who is Vilfredo Pareto?
100
They power our loyalty functionality
Who is AppCard?
100
The 3 brands that make up EMV
Who are Europay, Mastercard and Visa?
200
The credit card reader that is most popular with our merchants
What is the MagTek iDynamo? (38% of sales in May, followed by the iCMP at 22%)
200
The two primary fonts that ShopKeep uses in our brand communications
What are Open Sans and Roboto Slab?
200
The version of the Swift programming language that is used in the latest version of the Register app
What is Swift 4?
200
They powers our gift card functionality
Who is eCard Systems?
200
The company that ShopKeep bought that now powers SK Payments?
Who is Payment Revolution?
300
In May, the number of Care Contacts we received per merchant (+/- 1)
What is 1.02?
300
The two-word tagline below our logo
What is Smarter Business?
300
Technique to enable or disable features at run-time
What are Feature Flags?
300
Our 2 gateway providers that do not support EMV
Who are TSYS (ProPay) and BridgePay?
300
The portion of credit card processing fees that banks charge that we have no control over
What is interchange?
400
Our IVR match rate on average, over the past 3 months (+/- 5%)
What is 83%?
400
The first rule of writing copy for ShopKeep, according to our brand guidelines
What is, "less is always more"?
400
The JavaScript Library created at Facebook for building user interfaces
What is React?
400
The market-facing name of the product that we launched together with Yext, to help merchants manage their online business listings
What is ShopKeep Spotlight?
400
The % of new "direct" merchants that sign up for SK Payments? (+/- 5)
What is 65%?
500
On average, over the past 3 months, the cost of each call into Customer Care in USD
What is US$12?
500
The name of the character in ShopKeeps original logo
What is ShopKeep Man?
500
The concept that reflects the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that would take longer
What is Technical Debt?
500
The former partner who powered our gift card functionality prior to going out of business in 2015
Who is SparkBase?
500
In 2017, the amount of Gross Payment Volume that ShopKeep processed (including cash, credit cards, etc)?
What is US$8billion?