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100
What is a shopping cart?
It's a basket/ cart where you can put items you want to buy. "Would you like put the items in your cart/basket?" "add to cart/basket."
100
What is order tracking?
a tool to keep an eye on the location of your package
100
What is a review?
A review is customer feedback/ opinions on a product
200
What is an account?
For personal log in to keep track of your preferences "Please log in to your account"
200
What is a refund?
When you get your money back because you are unsatisfied wih your purchase
200
What is shipping and handling
The cost of packing and sending an item to the customer
300
What is a password?
A password allows you to log in to your account "please enter you password" "forgotten password"
300
What does "in stock" mean?
It means the items are available to buy
300
Is there a difference between shipping address and billing address?
Yes! Shipping address is where you want your items to be send Billing is where you want the bill to be sent
400
What does check out mean?
To finalise your purchase. To pay for the things you have in your shopping cart/basket "Wou you like to check out"
400
What does "sold out" mean
There are no more of the item for sale
400
What does restrictions apply mean?
There is a limitation "restrictions apply: Each person can only buy 3 iPhones at one time"
500
What is a category?
A division of related things
500
What does clearance mean?
Big sale to get rid of everything to make room for new stock
500
If your item arrives damaged you can ask for a...?
refund/ replacement
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