In Studio Policies
What is Our Uniform Policy
Black athletic bottoms, OTF branded top, trainers
What is the OTBeat Login Password
Orange15$$
What is this months promotion?
Get your second month free when you join premier or elite.
How late can a member be to class?
5:00:00
How often can someone freeze their account?
2 freezes a year, 30-60 days at a time.
When a lead comes in what is standard practice to contact. Start to finish from the time the lead call comes in.
If a member calls at 11:45 am and says they accidentally booked your studio's class at 12pm but arrived to the Glenside studio, how would you respond?
Let the member know we are not able to remove them from class as it is within 8-hours from the class time.
Who can join have a commitment rate
New Joins or members gone for 60 days. (Minimum 90 days from final bill date)
Unless they're going to terminate then Amanda may issue one.
When should a coach arrive for class? At what point do you reach out if they have not arrived? Who do you call?
15 minutes prior. Call at 14 minutes prior to class. Call and text coach, then Lara Ann, than Amanda to make me aware and then if still no one responds then Heidi.
What happens if someone doesn't want to pay their final bill?
We send them to collections.
Who does not have a final bill?
No one
How do you start music in the studio?
Turn on stereo in cloffice and either connect to bluetooth via pyle in wall or select fro music device. Make sure it is plugged in!
When is the best time to book an intro?
Today, or tomorrow or the next day.
What are the steps to upgrade an account?
Retail out new membership at appropriate date, make contact log, assign to AP to terminate. Celebrate!
What is the code for the 25% off a current beat?
25offotbeat25