Comparator Tool
Can you search GCom and Google at the same time?
Yes
What is considered a damaged item?
A Damaged item is defined as product visibly damaged or broken inside box upon delivery
What TPS department would you transfer to for information around Stainless Steel Banding?
Pneumatics /Hydraulics
In which of these scenarios might you use the wide screen functionality?
When I need to focus in on Gcom
When I need to focus in on Google
What does the 5 R's indicate around returns?
Proper Notes
What TPS department would you transfer to for information around a humidifier that reads temperature?
Test Equipment / Outdoor
Can I view Google Images in Comparator Tool?
Yes, by clicking the "Google Images" button in the upper right
Item 2ELT5 no longer works. I purchased this over a year ago and wanted to check my options?
OUT: Warranty code: 9 DO NOT REPLACE
Advise customer not repairable. No adjustment.
What TPS department would you transfer to for information around a drum pump?
Pumps
Your customer Sally found a generator on Google and would like to see if we carry something similar. What could you do in the Comparator Tool to assist her?
Remove the "site: grainger.com" prefix from the Google search in Comparator[object Object] . Correct answer
Ask Sally for the term(s) she searched in Google
I received item 4ZA98 but it appears to be the wrong item. What do I need to determine first before processing the return?
1. Picking/ Labeling error
2. Grainger Recommendation/ Order entry error
What TPS department would you transfer to for information around a drum heater?
Material Handling /Storage / Office
I was sent item 40TY49 and appears it appears to be the wrong item, what can I do?
Non- Returnable
I just purchased item 10C415 and it appears it was the wrong item, how do I proceed?
Item is Hazmat. Advise customer to contact their local recycling center for proper disposal procedures.
What TPS department would you transfer to for information around a HID Capacitor?
Lighting