CSS
What are the steps to handling objections?
What is Empathize, Clarify, Isolate, Respond
What does BAA stand for and explain what it is
What is a Business Associates Agreement - explain
What does HIPAA stand for?
What is Health Insurance Portability and Accountability Act
What Company did Cindy Miller come from before Stericycle?
UPS
Where did Coronavirus start?
What is Wuhan, China
Growth and Profit is what in the CSS process?
What is Business Objectives
What are the 4 different types of buyers in a sales call?
What is coach, economic, end-user, and technical
Proof of Routine
Proof of Destruction
Policies & Procedures
Employee Training
Other than Shredding. Name 3 other services Stericycle offers
HSC, Sharps, Compliance Training, Aphesis disposal ect
What occupation does Jordan have?
Firefighter - 20 Bonus points for what department he works for
What is the Sustained Success Formula?
New Presentations x Closing Ratio x Average Account Size
What are the features, advantages, and benefits of the PRC? (list 3 or more)
What is date/time stamps, fill level reports, container placement ect
Safeguards Rule comes from what law?
What is GLBA
What does 3GS stand for?
What is Safety, Saving, Service and Growth
Ryan Vaughn just got a puppy, what is the puppy's name?
What are the 4 statistics listed on the Green Award?
Barrels of Oil
Gallons of Water
Trees
Cubic Yards of Landfill
NAID Certification requires ____% of access employees be randomly drug screened annually
What is 50%
FERPA is a acronym for what Federal legislation?
Family Educational Rights and Privacy Act
What are the Stericycle Core Values?
Integrity, Accountability, Customer First, Continuous Improvement, Enjoying Our Work, OTOG
What is Prior Period Processing
List the Steps of CSS backwards (7 steps)
Handle Objections, Close, Shred-tro, Present, Probe, Build Rapport, Pre-Call Plan
List the 5 Major Credit Card Companies that have Shred-It as their preferred document destruction provider
Visa, Mastercard, Discover, Amex, JCB International
What US Department is responsible for HIPAA rule making? What office within the department is responsible for enforcement?
Department of Health and Human Services
Office Of Civil Rights
Name all 6 RVPs
Ryan Vaughn, Brad Campbell, Erik Wong, Kevin Anderson, Mark Biasucci, Jason Skrmetti
Who is the Chief Commercial Office?
Who is Cory White