What is the Human Resources Certification Institute?
100
Human Resources Management is the design of FORMAL systems in an organization to ensure the effective use of ___________ _____________ to accomplish organizational goals.
What is HUMAN CAPITAL?
100
Which of the following illustrates the OPERATIONS role of an HR professional?
a. Ensuring currency of employee records
b. Developing criteria for selecting supply chain suppliers
c. Conducting recruitment for new job openings
What is Conducting recruitment for new job openings.
100
Generation Y is considered people born after this year.
What is 1980.
100
What happened to the Hostess company is an example of a company in this phase.
What is DECLINE?
200
SPHR means this.
What is SENIOR PROFESSIONAL in HUMAN RESOURCES.
200
HR's TRADITIONAL FUNCTION had been to provide ______________, ____________ and control to other areas of the organization.
What is ADVICE, SERVICE?
200
Which of the following I.T. trends has occured in business management in the last decade?
a. mobile computing
b. less retention of data
c. less vunerability to outside threats
What is MOBILE COMPUTING?
200
A diagram that shows the relationship between data items using 'x' and 'y' axes.
What is a SCATTER DIAGRAM?
200
Used to assess worth of an investment. A ratio above 1i indicates that an investment will output more value than was consumed.
What is RETURN ON INVESTMENT?
300
Module One is __________ Management and _________.
What is BUSINESS and STRATEGY.
300
HR has evolved from this narrowly focussed BUSINESS FUNCTION, one was personnel...the other is_____________ ____________________. $$
What is Payroll Administration.
300
A mission statement DOES NOT need to include:
a. what the company does
b. a time frame for completion
c. where the company is headed
d. who it's customers are
What is A TIME FRAME for completion?
300
RULE of ORDER issued by a government agency; often has the force of law.
What is a REGULATION?
300
There are 5 Key Business Functions in HR, one is Operations, another is Marketing & Sales, these are the other 3.
What is RESEARCH AND DEVELOPMENT, INFORMATION TECHNOLOGY, and FINANCE and ACCOUNTING.
400
When taking the Certification Test all candidates must answer this many questions.
A. 200
B. 225
C. 250
What is 225?
400
In the 20th Century, HR's role was primarily ADMINISTRATIVE and OPERATIONAL. In the 21st Century, has acquried a __________________ role.
What is STRATEGIC?
400
A company that emphasizes training to maintain workforce flexibility and improve productivity is in which phase of ORGANIZATIONAL DEVELOPMENT?
a. Introduction
b. Growth
c. Maturity
What is MATURITY?
400
RECORD of HOW MUCH cash is flowing into and out of an organization.
What is A CASH FLOW STATEMENT?
400
This percentage of employees say that they will NEVER retire:
a. 40 %
b. 34%
c. 26%
What is 34%?
500
Business Management and Strategy is one Module, Workforce Planning and Employment is another...what are the other 4?
What is Human Resources Development, Risk Management, Compenstation and Benefits, Employee and Labor Relations.
500
Performing HR activities in a strategic manner may involve helping organizations prepare for _____________, forecasting human ______________ needs for specialized skills and knowledge required to achieve strategic goals.
What is CHANGE, CAPITAL?
500
Which of the following demographic trends is predicted:
a. more people with disabilities will be recruited
b. dual career families will decrease
c. Asians will become the largest minority group
d. Unions will focus on traditional membership sources
What is MORE PEOPLE WITH DISABILITIES WILL BE RECRUITED?
500
A MEASURE that indicates the relationship between two variables.
What is CORRELATION?
500
Creating a culture where ethics is valued is a strategic role of:
a. The President
b. HR
c. New Employees