DEPARTMENTS & EXTENSIONS
Ext 2019.
what is the Spanish speaking line.
Two hours into your shift and two hours before your shift ends.
When are 10 minute breaks?
Thank you for calling Safe Home Security, this is ___________ calling how can i help you?
What is the company greeting?
Cell Back Up Module
What allows a system to communicate wirelessly?
Smoke, Low Temp, and CO Detectors.
What are 24 hour environmental zones?
Ext: 1800
What is Life Watch's extension?
Break room, and cafe.
Where is food allowed?
Is there anything else I can help you with today? Thank you for calling Safe Home Security, have a great day.
What is our company closing on phone calls?
3825
What is our common installer code?
Savings of up to 20%
How much can you save with home owners insurance by having an alarm system?
ext: 1150
Whats is the Dispatch extension?
Beginning and end of each shift. Before and at the return of lunch break.
When should I log in and out of my phone?
Our calls are monitored and recorded for quality and training purposes.
What needs to be stated at the beginning of outbound phone calls?
2580
What is our duress code?
I am here to provide peace of mind.
What is a security System
ext: 1500
What is the Billing Department extension?
The form used to correct your punches.
What is time card correction form.
This call may be monitored and recorded for...
What is Quality Assurance.
NX and Vista alarm system.
What are the most common hardwired systems at SHS?
I can take your package of bling and be caught by your "Ring"
What is a door bell camera.
Ext: 1700
What is the Resolutions Department extension?
sexual harassment should first be reported to
Who is Christie Carpino
The ability to understand and share the feelings of a Customer
What is Empathy
XTi and 2Gig
What are the most common wireless systems at SHS?
I have no ears or mouth but, i can hear and talk in your house.
Two way talk.