Remedy/Dispatch
TRUE OR FALSE: Remedy ticket is required at every call, including ghost calls
FALSE
How many AAA batteries are required for the Qolsys IQ Smoke Wireless Smoke Heat Alarm (QS5110-840)?
3 batteries
TRUE OR FALSE: A trained operator may contact up to 5 family and friends of a customer if the LWC pendant owner cannot be reached?
FALSE
What is the current monthly cost of TELUS Online Security Basic plan (as of April 7, 2025)?
$9/month
How do customers enable the Network Security feature on Wi-Fi Plus?
Download the TELUS Connect App, log in, and toggle on Network Security
Which tab can you go to in booking technician appointments
Work Orders
What type of battery does the PowerG Motion Detector (PG9914M6) use?
CR2
Deduct points from another team
-200
What is the identity theft reimbursement coverage amount for the Complete plan?
Up to $100K
What is the minimum internet speed required for Wi-Fi Plus eligibility on PureFibre & Copper Internet (FIFA)?
25 Mbps or higher
Deduct points from your team
-300
How many batteries are required for the Qolsys IQ2 Plus Panel?
1 (ONE)
What are the wearable types of LWC Go?
Lanyard & Belt Clip
How many devices are protected under the TELUS Online Security Complete plan?
Up to 10 devices
In which scenario does the $200 installation fee NOT apply?
A) Existing customer adding Wi-Fi Plus only to their current internet service
B) New customer adding Wi-Fi Plus with internet service
C) Existing customer upgrading their highspeed with Wi-Fi Plus as standalone
D) Existing customer in Alberta adding Wi-Fi Plus separately
B) New customer adding Wi-Fi Plus with internet service
Gives you a quick look at the dispatch status of install or repair appointments.
Dispatch Status Tool (go/DST)
What type of battery does the Qolsys IQ2 Plus Panel use?
IQ Battery (QR0041-840)
They serve as the monitoring station of
LWC Home - PERS 4200x equipment. This is for select legacy users
Paladin
Which is the LOWEST tier plan that includes Credit Monitoring?
Standard
Bonus
+400
Which severity should be tagged in Remedy if it is a single customer issue and a work around is in place
3-Medium
BONUS
+500
Give atleast 3 features of the LWC GO
Mobile personal emergency response system
Access to 24/7 live emergency support
2-way voice communication through the pendant
Pendant works both in the home and outside while on the go (across Canada where cellular coverage is available)
The fall detection feature that will trigger an alert to an emergency operator if a fall is detected (Reminder: mention the additional positioning about Fall Detection functioning and limitations )
Built-in GPS so that emergency operators can identify the user’s location (operator-facing only)
Wear on a lanyard or belt clip option
LWC Go is water resistant up to a maximum depth of 1 meter, for up to 30 minutes under water (IP67 rating)
Which of the following features below is available in ALL TELUS Online Security plans?
A) Credit monitoring
B) Social Media Monitoring
C) Password manager
D) Lost Wallet Protection
C) Password Manager
What is the professional installation fee for existing customers in Alberta, BC, and Quebec ILEC adding Wi-Fi Plus as a standalone order?
$200