Octopus General Knowledge
The mascot of Octopus Energy.
Who is Constantine?
A meter that requires the customer to pay for their energy by topping up a key or a card.
What is a prepayment meter?
Any job we want to book in that is not a smart meter install.
What is BAU?
An EV tariff that allows customers to charge their car between 00:30-04:30.
What is Octopus Go?
The flow that contains that CoS reading.
What is a D86?
The energy supplier that Octopus took over in 2022.
Who is Bulb?
Often seen as a red bubble on the statements tab. When we haven't charged a customer for a period of time.
What is a billing consumption period gap?
The specialist that will advise on when to book a comms hub powercycle.
Who is an SME?
An EV tariff that we set the charging schedule for, with off-peak times between 23:30-05:30.
What is Intelligent Octopus Go?
The process we follow when we want to change the opening reading with the previous supplier.
What is a dispute?
We recently had this awarded to us for the 7th year in a row.
What is Which? Recommended.
The button we use to bill half hourly tariffs.
What is bill to profile data?
A version of the In Home Display that is designed for certain PSR customers.
What is an AIHD?
A tariff where the unit rates change every 30 minutes and where the customer gets the rates at 4pm the day before.
What is Agile?
When an energy supplier takes over a supply it wasn't supposed to have.
What is an ET?
The gathering that Octopus have at the end of the week to discuss successes and updates.
What is Family Dinner?
When we charge a customer for a period of time in the past.
What is backbilling?
The only two siteworks jobs that it costs the customers to have.
What is meter move and accuracy test?
A smart tariff that is specifically designed for customers with a Heat Pump.
What is Cosy Octopus.
The two flows that contain the MTDs
What is a D149/150?
The energy supplier that Octopus took over in Sept 2021.
Who is Avro?
The process when we're missing HH data and we need to insert a non-smart tariff to bill that period.
What is split and splice?
What is a U16 meter?
An import and export tariff, where the customer needs to have GivEnergy batteries so we can connect to them and control when the customer exports their energy.
What is Intelligent Octopus Flux?
When two meters have each others MSN's the wrong way around.
What is a crossed meter?