Signature Service
What is a signature?
A signature is how you treat people, not just what you do.
Customers are likely to ___________ when service don't meet expectations.
Complain
True or false: Chewing gum gives a professional first impression?
False.
Name the 5 main items of the uniform?
Hat/Hairnet
Chef coat/Retail shirt
Black chef pants
Slip resistant shoes
Name tag
When dealing with an upset customer, you should focus on resolving the issue instead of doing this.
Arguing (or making excuses).
What non-verbal action shows the customer they are important right away?
Eye contact or smiling.
What does S.I.G.N stand for?
Standards of excellence
Intentional ownership
Genuine care
Nonwavering execution
Treat customers as... (finish the saying)
...you would like to be treated
What is the amount of time you have to make a first impression?
7 seconds or a few seconds.