In your binder
Jobsite Conduct
Customer Scenarios
Materials
Random
100

What is Simple Signs Motto?

Design Build Install Maintain

100

True or False? Playing music on the jobsite it a good way to make the time pass quickly.

False. No music or loud conversation. No swearing.

100

Customer is out front while you are in the showroom, what do you do? (Sarah you can't answer this one)

Always, acknowledge the customer. Say Hello. 

100

What is IJ39 used for?

Print media used for plastic / low energy surfaces.

100

What is the office phone number?

Shop Address?

508-778-0536

42 Warehouse Road Hyannis

200

Name one of the FREE services Simple Signs offers?

Free coming home banner to military personnel. 

Free Flag Raising at your event

Free Wacky inflatable tube man

Bid to win cards



200

What options do I have for when I need to use the bathroom onsite?

Never use a customers bathroom, go to the nearest public grocery store or gas station.

200

Customer asks "can you guys wrap my porsche to be red instead of black" 

No, our wraps are commercial only. No color changes or specialty car wraps

200

Most common material that is either 4mm or 10mm?

Coroplast

200

Tell me something work related that you have learned recently.

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300

What year was Simple Signs founded? 


2010 

(incorporated in 2011)

300
True or False, it is okay to smoke on the jobsite, as long as it is by the side of the customer building. 

False. No smoking is permitted on the job site. 

Smoke breaks can be taken inside the van or bucket truck or take a walk down the street away from the site. 

300

Customer finds you on the jobsite and says " I thought the color was going to be a different"  How do you answer?

I understand your concerns, we will complete the installation for you at this time and have our main office touch base with you for a solution.
300

What is our most popular/standard parking sign size? 

12" x 18"

300
Why do we market our Cornhole Boards as LifeTime Cornhole?
- Made from PVC 

- Does not rot like wood

- 3M Wraps that last

400

Core Values - What does "Open"

No snap judgements, gives everything an unbiased understanding
400

What is the first step to arriving on site as a SignPro?

(after parking)

Make contact with customer. 

400

Customer asks a question that you are unsure of? What is the professional response?

I am unsure of that, but I will have our office answer this for you. Never guess.

400

Why is it important to post heat wraps?

Vinyl needs to loose it's memory in order to be long lasting

400

What is a recent project that you were proud of or liked the final outcome? and why?

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500

What is our mission?

Providing a leading environment for business & organizations to grow through branding and signage.

500

When is it okay to drive my personal vehicle to a jobsite?

Never, without permission. 

500

A customer notices a spelling error in their sign while you are installing, should you tell them we tell them "sorry, we will get this fixed"?

No, customer go through a detailed proofing system that holds them responsible. We will look into where this error occured and determine how to proceed.

500

What does CMYK stand for?

Cyan, Magenta, Yellow, Black

500

Which of the following does Simple Signs not offer as a service: 

- Permitting Service

- Logo Design

- Free Estimates

- Carved House Number

Carved House Number

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