Name three positive forms of non-verbal communication.
What is
Eye contact -
Smile -
Acknowledge the other person -
Open body language -
Active listening
100
Three things you would tell a new employee about SIH’s dress code policy.
What is: Closed toe shoes -
Cover tattoos (no bandages) -
No piercing -
Skirts just above the knee (use your badge to measure that the space is not longer than the badge) -
No t-shirts -
Do not wear logos of other places.
100
What R.A.C.E. stands for.
What is
rescue, alarm, confine, extinguish or evacuate
100
Do this before and after patient contact.
What is: Wash your hands - Foam in, foam out - Hand hygiene.
100
What these examples represent: Sit up straight - Lift with your legs, not your back.
What is good ergonomics/body mechanics.
200
Name four of SIH’s values.
What is Respect - integrity - Compassion - Collaboration - Stewardship - Accountability - Quality.
200
Share this and risk disciplinary action.
What is
your password.
200
What E.T.O. means.
What is Earned Time Off.
200
Use this process to report a patient or visitor event.
What is RDE (Remote Data Entry.)
200
Bullying, physical assault, and verbal assault are examples of this.
What is workplace violence.
300
Name three ways you can give at SIH.
What is:
Coach Kill Fund -
Family Friendship Fund -
Employee Helping Employee -
SIH Cancer Institute.
300
Take this every day for 30 minutes.
What is an uninterrupted lunch.
300
The action of making an effective apology and rebuilding trust with others.
What is service recovery.
300
The patient tells you these two things to verify their identity.
The two identifiers -- birth date and name.
300
What you do during a Code Silver (Active Weapon Use).
What is: Run, Hide, Fight.
400
The "No Pass Zone" refers the SIH expectation that everyone is responsible to respond to these.
What is Call lights.
400
How to anonymously report an ethical or legal concern.
What is
call compliance help line.
400
What G.R.E.A.T. stands for.
What is: greet, relate, explain, ask, thank.
400
If you don’t do this, it doesn’t happen.
What is - Document.
400
What S.D.S. stands for.
What is: Safety Data Sheet.
500
“You are in great hands with Sam. He has taken great pictures of our patients in Imaging for years” is an example of this......
What is: managing up.
500
If you do this directly, the answer is every other Thursday.
What is
Direct deposit/pay day.
500
What P.P.E. stands for.
What is: Personal Protective Equipment.
500
Explain the definition of a safe culture.
What is: A culture when people feel comfortable and encouraged to report events and near misses to create an opportunity to learn from breakdowns in systems.