Steps of Service
What signifies a guest has been greeted?
Coasters!
Our Tour of Italy is 3 of which Classic Favorites?
Lasagna, Chicken Parmigiana, Fettuccine Alfredo
What makes the Italian Margarita “Italian”?
Amaretto, Orange Sugar Rim, Orange/Lime
The 3 steps to Guest Recovery are..
Apologize, React, Thank
How do we live Never Ending First Course?
Refills! Refills! Refills!
What should be left on the table after pre-bussing? 3 C’s!
Cups! Coasters! Cutlery!
Our 4 Signature Soups are
Chicken Gnocch, Zuppa Toscana, Minnestrone, Fagioli
We offer a Non-Alcoholic version of which Featured Cocktail? What drink is it?
Spiked Strawberry Lemonade. Strawberry Passionfruit Limonata
A Steak that was Cooked to the Wrong Temperature
Correct the Steak, Leaving the pasta w the guest
Who provides refills of our Never Ending First Course?
Everyone from Back Door to Front Door! WeFills!
How long until we check on a guest after Step 3?
Two Minute / Two Bite Check Back
Our Only Gluten Sensitive Pasta & Soup Option are…
Rotini & Zuppa Toscana
What Wine pairs with EVERY menu item?
Porta Vita
What is the correct Verbage for Never Ending First Course
Can I REFILL that SSB for you?
Refills of Our Never Ending First Course is What to our guest’s?
It’s what makes their dining experience VALUABLE!
List every Step of Greet & Seat IN ORDER…..
Seat, Drink, App, 2.99 Games, e-Club Sign Up Screen
Which appetizer was added in 2022 and was made using 100% in house ingredients?
Meatballs Parm!
What are the hot tea flavors & set-up?
Black, Green, Orange Peach. Saucer, Full Mug, Tea, Lemon, Spoon
What is our Competitive Advantage at the END of Dining Experience?
Pay-MINT & Table Side Boxing
How does FOH support BOH with NEFC?
Proper Portioning & Low Calls
When is the right time to suggest Wine?
At Every Step! Wine Time All The Time
What Veggies come in the Chicken Scampi and Shrimp Scampi?
Chicken: Multi Color Veggies & Red Onions
Shrimp: Asparagus & Diced Tomotoes
What from the bar is Naturally Sourced from the Hills of Tuscany?
Acqua Panna Bottled Water
Never Ending ___, ___, ___food; served by people who ___ you like ____!
Craveable, Abundant, Italian; treat, family
Our Promise to our Guest is to…..
To Delight Everyone We Serve with Our Spirit of Italian Generosity