QA
"Thank you for calling SilverRock AP, this is ____, how can I help you?" Is demonstrating what type of QA call etiquette requirement?
What is "Professional and Proper?"
Where can you find all process guides, Huddle Recaps, Flowcharts, etc.?
What is the AP SharePoint?
Who is our main glass Repair Facility?
What is Safelite?
Where can you nominate your peers to give them recognition for their amazing performance and optimistic attitude?
What is GEM Crush?
Who previously worked with DriveTime?
*Hint: 2 people*
Brittany (Dealership) and Bray (Tempe/Home Office).
"Is there anything else I can help you with today?" is an example of what QA question?
Did the representative ask clarifying questions and address all concerns?
What are one the requirements for a warranty invoice?
What is Vendor Name, Address and/or Phone number, Last 6 of VIN, Invoice date, itemized list of repairs, and final total.
What's the discount that SilverRock receives for Firestone Claims (parts & labor)?
What is 12%?
If you are looking for fun company updates or to share photos/stories with peers from SilverRock, DriveTime, or Bridgecrest, where can you find this?
What is Viva Engage?
The Miami Hurricanes, is whose favorite college football team?
Who is Karissa?
The preferred method of receiving an invoice?
What is submitting invoices via email?
What is covered under premier product contracts?
What is an oil change and tire rotation?
MAACO invoices need to come from where?
DrivenBrands burst (corporate)
Where can you find more information about your benefits, employee perks, and misc. resources?
SharePoint (Wellbeing 365).
Which persons immediate family including themselves all have birthdays in the month of September?
Who is Bethany and fam?
The advised turnaround time for invoices received by email?
What is 24 hours?
What is the turnaround time that a vendor can expect to receive a Tipalti Request invite?
What is 24-48 hours?
What National Vendor can we NOT accept layaway or estimates for?
Discount Tire/America's Best Tire (Must be final sales invoices).
What are the CORE principles for SilverRock, DriveTime, and Bridgecrest called?
DARTS
What Greek Goddess did Caleb name his puppy after?
* Hint: Also a cool DC comics character!*
Who is Artemis?
The turnaround time for check AND ACH payment?
What is 10-14 business days (check) and 3-5 business days (ACH)?
Where can you find if a vendor is payable or unpayable in Tipalti?
What is the Tipalti Tracker?
Mr. Tire is one of many vendors that are under which National vendors corporate umbrella?
Who is Monro?
What year was SilverRock initiated under the DriveTime umbrella?
2014
Who enjoys doing yoga?
Who is Cari-Leigh?