Deep Diving Tools
This tool allows you to check current inventory levels and review usage patterns for items at our Sites.
What is Delphi?
First touch SLA for Sev2 tickets is this many minutes
15 minutes
This often you must update Sev3 tickets during your shift
Every 30 minutes
When creating a VRID transfer, you must include this status information
Pending/Arrived/In-Route status
Transfer typeTrailer number if applicable
VRID link
Supporting site - Expected arrival/departure
Destination site - Expected arrival
POCs for supporting and destination sites
Item(S) being transfer
Qty being transfer
DOH being added by inventory being transferred
Current DOH
You have this many hours to add an announcement to a SIM ticket
2 hours
Found in Trans-logistics, this system helps verify trailer locations and confirm PO details in the yard.
What is YMS (Yard Management System)?
Team Leads must review every SIM ticket within this many hours of Start of Shift
2 hours
This template must be used for live unload transfers to ensure proper coordination
Uber transfer template
These 4 pieces of information must be included for supplier deliveries
POC,
Email / Coupa comment confirmation of ETA
PO number + increase of DOH for item(s) at risk
Trailer number/tracking if applicable.
The announcement tab can be found by clicking this button in the upper right corner of a SIM
Actions button
This dashboard shows real-time inventory levels and allows you to monitor threshold alerts for items at risk of stockout.
What is Floor Health Tab?
When checking inventory levels, you must get this count from Non-Inventory Receiver if site is below 3 DOH
Live count / WIP
When must this information be provided:
Provide clear update and directions for next shift including relevant information, such as: email attachments, VRIDs, DOH level, Transfer Details, POCs, Pending POs + mount of DOH that pending POs will add, ETA for pending POs.
What is this must be done 15 minutes before end of shift
Hot shot transfers must be approved by this role before proceeding
Manager
These 4 key elements must be included in every announcement
Brief explanation, Root Cause, Short-term plan, Long-term plan
This visualization interactive map tool can help locate nearby facilities for transfers options after identifying sites that could possibly support.
What is FC Maps?
This information must be included in the first contact comment of a new SIM
Who is owning the SIM for that shift
Followed by action planFor high-sev tickets (2-3), this person must receive handoff at end of every shift
On-call manager
This sequence must be followed before requesting a Hot Shot transfer
Internal transfers->Reactive lanes->Tommy Runs->Uber transfer->New VRID->Back up supplier
This is the date when SIM announcements became mandatory for all tickets
1/15/2024
Using this dashboard, you can validate count accuracy, track historical patterns, and identify potential counting anomalies that could impact inventory levels.
What is the Count Anomaly Dashboard?
A SIM can only be resolved when these conditions are met
Site's issue has been fully remediated
If a resolution is in place but not completed, you can take this action with the ticket
Downgrade to Sev3/4/5 and update less frequently
This documentation must be uploaded to the "Information" tab for supplier correspondence
All supplier email correspondence
This is why announcements are important for WBR metrics
Allows teams to have better access to information for site specific questions and metrics analysis