Sim Ticket Cadence
SIM Ticketing is the preferred method for actioning all requests by supported sites - the definition of this acronym
What is Simple Issue Management?
When should Hand off notes should be included on all SIM Tickets
What is before end of shift?
Tab that helps us to add announcement
What is the "Add announcement tab"?
To access the assessment criteria in a SIM ticket, navigate to the -------section under the ------ of the SIM ticket.
What is Correspondence and Communication tab?
This status should be used when the ticket has been acted on- however is dependent on external act before resolution.
What is Pending?
The sim templates provided must be followed and completed by all specialist no later than ------ in the correspondence of the SIM Ticket. Along with --- added to all slack/chime rooms.
What is
1. 15 minutes prior to EOS
2. TL/Specialist
This will provide key information within ticket from Root-Cause analysis, Short/Long-term solutions and the issue to quickly analyze the issue on hand and solution needed.
What is SIM Ticket Announcement?
A critical item is
What is
Items that can cause a site shutdown such as Smart Pac, Auto SLAM labels, WAT tape, etc., & packaging that can’t be upsized, i.e. box 296, M9s?
This will provide key information within ticket from Root-Cause analysis, Short/Long-term solutions and the issue to quickly analyze the issue on hand and solution needed.
What is SIM Ticket Announcement?
Anything triggering on floor health alarms (FHA), Inventory Level Concerns, Late Deliveries, Short Deliveries, ETC requires
What is an up-to-date WIP count from the site prior to handoff and no later than 90 minutes prior to EOS?
Timeframe to add Annoncements
What is 2 hours?
What is Risk Assessment:Inv Lvl Concerns
The SEV level when inventory levels are between 1-3 DOH which includes WIP and market with no deliveries expected.
What is SEV 3?
Risk assessment should be completed on
What is 1st touch and hand offs?
Announcements need to include
What is
When assessing risk, this is important as this gives the most accurate depiction of inventory availability. As the day progresses, the DOH shown in Delphi may no longer represent what is physically on site. An example of this would be when a PO is virtually received in Coupa, it will disappear from Delphi, and not be accounted for until the next mornings’ counts are entered.
What is the DOH at morning count?
The solvency steps for Inventory Level concerns to avoid risk of stockout.
What is
1. Verify the need/request is accurate
2. Connect with the primary supplier and creaye an immediate adhoc delivery
3. Connect witha backup supplier to meet the inventory need.
4. Initiaite a warehouse transfer froma stable FC
Site owns Pest control escalations from
What is 9 am to 5 pm (Local time)?
5 reasons why Sim ticket Announcement are important according to the SOW
What is
1. Stakeholders viewing tickets can review key information, assess risk, and see what the steps were taken
2. Hand-off notes to night’s associates will be added to the announcement tab for the end of shift (EOS). This allows the night team to have a clear and concise idea of what actions are needed
3. The partnership of this announcement will better outline what has been done, and what the potential risk to the site is (tickets will continue to be updated according to SLA)
4. This allows for teams to have better access to information for site specific questions regarding late deliveries, and inventory level concerns aiding in WBR metrics
5. Provides visibility on the long-term action plan added upon resolution of ticket, improving risk mitigation (when resolving ticket utilize the ROOT CAUSE drop down to align with ticket Root Cause)
This step is needed in order to keep our stakeholders/customers apprised of the ongoing situation.
What is
Are RPMs/SPMs added as watchers to the ticket?