Product Knowledge
The three options on the keyfob are
What is off, home, and away
“I’m headed out soon”
What is “Oh my bad! Super quick I’m [____] with SimpliSafe, setting up cameras and alarms for the communit! What time will you be back in?”
The normal installation fees for SimpliSafe is $125 and $60 per camera.
What is true?
“I’ve been looking into getting a ring or something”
What is a qualified customer?
Home monitoring company that’s subscription based and if you cancel you lose all access to features of the equipment and cloud storage for the cameras
What is Blink?
The motion sensor typically goes in ________
What is the living room
“I’m moving soon”
What is “That’s awesome! SimpliSafe does wireless equipment so you can pack it up and take it with you! Are you the one who handles that type of thing for the house?”
SimpliSafe does contracts.
What is false?
Customer just moved in
What is a qualified customer
This company has been around for over 145 years and is SimpliSafe’s #1 competitor.
What is ADT?
The products that have a panic button included
What are the keypad and the keyfob?
“I need to talk to my wife”
What is “Totally understand! I remember you said you were the one who handles these type of decisions for the house, what concerns do you think she would have?”
Agents are able to stop crime from happening in real time with Pro Monitoring.
What is true?
Customer just signed up for Vivant 6 months ago
What is an unqualified customer
Ring is typically costs ____ for just the doorbell camera, with no monitoring.
What is $100-$150?
Pro monitoring gives the customer…
What is
lifetime warranty on all the equipment
unlimited cloud storage/DVR
Instant response to FD, PD, EMTs
Nightguard protection
”I’m not interested, my neighbor has a camera I just use theirs”
What is “Totally gotcha, honestly they make my job super simple, all I do is give you a quick breakdown of what we do and if it makes sense, great! If not no big deal at all. That sound cool?”
Core monitoring needs the cord to operate correctly.
What is false.
The customer seems interested but is insisting that they have to think about it and they would not be able to do anything until next week, but will not even allow you to check if they qualify for other payments options.
What is not QTQP?
Jonathan said yesterday, the starting contract time and down payment for Vivint is
What is 5 years and $4000?
The sensor(s) not included in the base kit are
What is the glass break sensor, any of the hazard sensors
“I already have cameras on the inside and outside”
What is “That’s awesome, so you already understand the importance of security! SimpliSafe never wants to take away what you have, we only want you to have that extra layer of protection! Do you guys have monitoring as well with the cameras?
The power rankings are Average order Value, Average order Quality, and monitoring retention
False What is Average order Value, Average order Quality, and Pro monitoring sold
The customer has a bunch of personal cameras they have hooked up to a customized alarms system that they have been using.
What is not QTQP?
Bonus points: Pivot to referrals!
*bonus points for full correctness*
The old way of doing security was people break in and then you are able to get help, so SimpliSafe is the new wave of security because
What is we deter the crime before they are able to break in