Simplisafe
Where is SimpliSafe's headquarters?
Boston, Massachusetts
Under how many minutes is it required for you to transfer a call?
If a customer is replacing an existing system, what 3 questions should you ask?
What provider are you currently with?
Why are you looking to replace them?
Are you currently under contract?
What is the name of the outdoor monitoring service plan for overnight service, what is the the timeframe for the overnight service? and what is the price for this service?
Pro
Time: 8pm to 6am (local time)
$49.99
Is the power cables included in the Outdoor series 2 camera?
Yes. 25-ft
What year was Simplisafe founded?
2006
$7
How can you overcome an objection when price is an issue?
Affirm
Reduce items in the package
Share the 60 day discount to add at a later time
Can outdoor monitoring be used for businesses?
No. it is designed for residential use only.
True or False
SimpliSafe systems can connect with the 5.0 GHZ networks
False
What is our mission statement?
Every home secure
What is the adherence goal?
85%
What are the 3 questions you should ask if security is new for your customer?
Did you just move or did something else happen?
Have you been researching other security companies?
How soon do you want to start securing your home?
Why do cameras need to be plugged in for outdoor monitoring?
Video, audio and speed are critical for successful monitoring. Plugging in your cameras enables us to act faster, see further communicate better without worrying about how much battery power is left.
Does the Video Door Bell need a Base Station?
No
What are the 5 Simplisafe values?
Lean & Nimble
No Ego
Aim High
Customer-obsessed
One Team
Lift as we climb
What is the Wrap code goal?
100% calls wrapped, however should target for under 3%
What compliance step do you need to follow when making an outbound call?
On a recorded line
Is there a limit to the number of cameras for outdoor monitoring?
Yes. You can enable up to 3 cameras. Series 2, and the VDP
What are some of the features of the Outdoor camera series 2, that is better than the Outdoor camera series 1?
Better night vision
Better 2 way audio
Better image chip
AI with automatic matching service
What is SimpliSafe's Better Business Bureau (BBB) rating?
Where can you find individual or team performance?
CX-Sales- Inbound SLACK channel
How can you overcome an objection for a customer who has already built a cart on our website?
For your convenience, I can process your order now, and set up your information for our monitoring center in the event there is an emergency. This eliminate the need to call back to provide this the information.
What 2 states & city are unable to receive automatic face matching service (AI) with outdoor monitoring due to city/state restrictions. The automatic matching App feature will be automatically disabled. Monitoring agents manually review videos to determine if a person matches a a saved profile photo.
Texas, Illinois, Portland- Oregon
What is the range for our Glass Break sensor?
Up to 20 feet