Salesforce
Create Case>Choose Topic>Add details>Save Case>Change Owner
What is:
Steps to Create a Support Ticket
Notion
What is:
Where the welcome call template is found. Will also accept where the temperature staircase and any other document pertaining to welcome call.
Once a Week
What is: When a note should be made on a patient's chart, whether a full DMT note or just a simple statement.
Compliance calendar shows no sock data for the past week and no mention of patient taking a break from wearing socks.
What is:
When to call a patient for compliance.
When I was little, I think between the ages of 7-9 I thought chasing a black cat would cancel out the bad luck if a cat crossed my path.
Who is: Gabe
Queue-Support Management
What is:
Who to assign a support ticket to?
16 Days Out of 30 days of Sock Wear, Regardless if a Color Status Shows
What is:
Medicare Compliance Requirement
Symptoms, Education, Contact Reminder
What is:
Information to include in DMT note if I speak with patient.
Patients color status for the day before.
What is:
Compliance Calendar
Purchased our second home, but it's a full renovation, and it's taking forever to finish.
Who is: Isela
Through salesforce and add the attachment if patient did not get in clinic.
What is:
Where to send an email with temperature staircase information to the patient.
20 minutes and 1 phone call that is successful per Month
What is:
Medicare requirements for billing.
Service C
What is: EMR message sent to provider or is received and/or marked as addressed from provider.
Alternative Contact Information for the Patient Showing Home, Cell # and Possibly Caregiver Name/Number
What is:
Patient Profile
My favorite food is Seafood
Who is:
Rae
Schedule Support Call
What is:
What to click to request a specific call back time to patient from support.
Siren Nurse Name/Number and Support Contact Info
What is:
Information for patient to have for future reference.
Text received from patient about foot health but SN did not speak with patient over the phone.
What is:
Does not qualify for Service E
Provider response received and patient reports no symptoms to RED alerts.
What is:
When to clear a medical review.
(There is some gray area to this)
I keep trying to attempt being a plant mommy but i keep killing my plants. I don't know how i have raised three kids, 20, 17, and 15 and cant maintain a consistent plant watering schedule. LOL :(
Who is:
Inglish
Case Comments
What is:
Where to add updates to a specific case or order so anyone that gets it has the information.
Amputations
Active Injury/Wounds
Charcot
What is:
Things to ask patient about that may be a special case.
3 Consecutive days of RED Hot Spots, or 1 Hot Spot day and patient has swelling that is new.
What is:
When to send a DMT note to the provider.
Special Case, Medical Review: No Appt. Needed, Account status active, Alerts Turned off
What is:
Things in Notes Section of Dashboard
Second son born 1 year ago
Who is:
Bobby