Day In the life of an RS
What are 7 items you need to successfully perform your job?
1. Sharpie 6. Keys
2. Brochures 7. Organizational tool (Caddy)
3. Window Clings
4. Key Fob Stickers
5. Phone
In the beginning there were 3 major satellite radio companies. What were they?
Worldspace
Sirius
XM
What is the difference between the Certified Preowned Program and the Preowned Program?
The CPO program only allows dealers to refresh their CPO vehicles. The POV allows dealers to refresh both
What are the two ways a customer can transfer their subscription?
What are the three programs a dealer can enroll in?
Preowned Program
Service Lane Program
Dealer Beats
List the steps required to enter a visit in the CX
Log In
Select search bar in upper right hand corner
enter dealer code/scroll to visit guide/select Add New
Enter visit date / Enter refresh #'s / Enter notes
Save and close
Where are SXM headquarters?
New York
What is the benefit of the VIN lookup tool?
It allows the salesman to determine if the radio is SXM equipped
When transferring service, what two pieces of information does the customer need to provide?
Old Radio ID and current Radio ID
What is the Service Lane Program and what is the cost?
What are 4 ways to find additional inventory at a dealer?
1. Check for make ready cars in service
2. ask about overflow lots / other areas on lot
3. Inquire about spare keys when main keys are gone
4. Look for unlocked cars
Sirius and XM used to be two separate companies. When was Sirius officially launched?
July 1, 2002
How long is the trial after E Learning is completed? What are the different ways they can listen?
90 days / online phone tablet
What are 3 ways a customer can contact SXM?
Phone, online Chat, complete information in the online support center
After enrolling in one of these programs when is the welcome kit mailed to the dealer?
7-10 days
What are the three most important things to keep in mind when planning your dealer schedule?
1. Location of the dealer
2. Amount of Inventory
3. Key Access
When did SiriusXM acquire Pandora?
September 24, 2019
How many radios qualify for the Family Discount?
Up to 4 additional radios - for a total of 5
True - Thru May 31
What is the first question the dealer must answer when enrolling in any of these programs?
DMS type/name
What version of the refresh app are we currently using
2.0.5.9
Where was XM headquarters?
Washington DC
How many OEM brands do we service (cover) and is Tesla included?
38 / No
What is the SXM All Access Package?
Inside Car
Outside Car
Custom Stations
What type/types of dealers can receive Dealer Beats for free?
Both OEM and Independent Dealers